Service Desk Analyst - Security Cleared

Role: Service Desk Analyst

Location: Warrington, UK

Duration: Contract

Job Description:

Your Profile

Essential skills/knowledge/experience:

• Must be ITIL certified – Preferred
• Quantifiable experience of operating in a face paced moving client facing engagement – Essential
• In depth quantifiable knowledge and hands on experience in troubleshooting IT related issues – Essential
• Constantly seeks to improve technical knowledge and research new product capabilities – Essential
• Possess excellent inter-personnel skills – Essential
• Possess excellent soft skills, verbal and written communication skills – Essential
• Willingness to participate and lead project meetings with the customer on request – Essential
• Sound technical knowledge across the ITSM tools, applications including MS Office, Skype for business, etc.
• Knowledge on scripting will be an added advantage.