Temenos Infinity L3 Support Engineer

Role Summary: We are looking for a skilled Temenos Infinity L3 Support Engineer with strong Java and API troubleshooting experience to support digital banking applications. The role focuses on production support, defect resolution, and root cause analysis (RCA) for issues across the Infinity platform and its integration with core banking systems.

Key Responsibilities:

• Analyze and resolve L3 production defects in the Temenos Infinity platform
• Perform detailed root cause analysis (RCA) and implement permanent fixes
• Debug issues across Java-based microservices, APIs, and UI layers
• Investigate and resolve integration issues between Infinity and T24
• Handle incident, problem, and change management tickets in line with SLAs
• Provide code-level fixes, patches, and minor enhancements
• Support production releases, deployments, and post-release validation
• Collaborate with L2 support, QA, and business teams for issue resolution
• Monitor application performance and proactively identify potential issues

Required Skills:

• Strong experience in Java (Spring Boot / Microservices)
• Hands-on experience with Temenos Infinity platform (Digital Banking)
• Expertise in API troubleshooting (REST, JSON, authentication, etc.)
• Strong debugging, log analysis, and problem-solving skills
• Experience working in production support (L2/L3 environment)
• Understanding of integration with Temenos T24 or similar core banking systems
• Familiarity with incident management tools (ServiceNow, Jira, etc.)
• Knowledge of monitoring/logging tools (Splunk, ELK, etc.)

Preferred Skills:

• Exposure to Infinity modules (payments, onboarding, channels, etc.)
• Understanding of banking domain (retail / digital banking)
• Experience in CI/CD pipelines and release management
• Familiarity with cloud environments (AWS / Azure)
• Knowledge of ITIL processes

Experience:

• 8–10 years of relevant experience
• Minimum 2+ years in Temenos Infinity (support or development)
• Prior experience in L2/L3 support roles is preferred

Key Differentiator (Important):

This is a Java + Temenos Infinity L3 support role , focused on production support, defect resolution, and RCA—not a pure development role.