EUC Deskside support

We are hiring a talented EUC Onsite support professional to join our team. If you're excited to be part of a winning team, Zensar is a great place to grow your career. You will be glad you made the right choice to join us.

3-5 years. Experience in supporting the onsite support requirements for laptops, desktops, data room devices, VIP support

Provide Level 2 triage and resolutions such as password resets and account unlock for reported incidents and requests.

Providing Apple, Windows device support - IMACD & Deskside troubleshooting and Breakfix coordination with the OEMs, disposal support coordination

Providing smartphone assistance

Support Devices through use of Intune, Admin Portals and Remote Support Tools.

Assist users with set up of EUC devices & provide troubleshooting assistance if needed.

Assisting with troubleshooting issues using remote management software.

Using problem-solving and people skills to ensure swift resolutions to technical issues.

Testing, troubleshooting, and diagnosing computer error messages and failures.

Escalate issues to next level support if needed

We are seeking candidates with the following experience and skills:

Experience troubleshooting Desktop hardware and associated peripherals.

Working knowledge of Apple, Windows, Desktop and Mobile Device hardware and software.

Strong experience of Windows 11 troubleshooting and deployment

Working knowledge of Microsoft Email, OneDrive, Teams, AVD

Strong experience working with Intune - Autopilot, Software Deployment and Packaging

Experience with Service Now

Strong ability to troubleshoot issues.

Strong communication skills

Experience in VIP support

Experience working in a fast-paced work environment and ability to multitask well

Autopilot & Intune based Automated device provisioning

Troubleshooting the errors occurred during image Deployment or Autopilot provisioning

Strictly follow the process defined by Customer for OS imaging, software deployment

Perform test on the newly build laptop/desktop before handing it to Customer's user