End-user computing support/Desktop Support Engineer
Role: End-user computing support/Desktop Support Engineer
Location: Livingston, United Kingdom
Inside IR35
Onsite 5 days
The Role
End-user computing Support Engineer/Desktop Support Engineer Desktop Support Engineering, Desktop Migration, VIP support, Windows Migration, Application Packaging, Intune, JAMF
Your responsibilities:
- Provide end-to-end support for users Desktops, Laptops and End users devices like Printers, Scanners.
- Perform deep-dive analysis and resolve complex incidents within SLA
- Responsible for Software packaging, Vulnerability fixes and patching compliance
- Manage O365, Sharepoint and share folder access related issues for corporate users
- Coordinate with Vendor for Hardware replacement
Your Profile
Essential skills/knowledge/experience:
- Build and install PCs, telephone systems, wireless Networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
- Provides advice and guidance to colleagues regarding incidents
- Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
- Identify, log and resolve technical problems with software applications or network systems
- Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
- Ensure that work is carried out within agreed service levels and in accordance with department guidelines
- Create, maintain, and distribute reports of progress to senior leadership
- Migrating workstations from Windows XP to Windows 7 or higher platform
- Maintain client databases with up to date solutions and clear record of activities
- Explain and document technical issues in a clear way to clients
- IMAC support at corporate office
- VIP Support and MAC troubleshooting
- Strong technical knowledge to troubleshoot issues related to Windows and MAC
Desirable skills/knowledge/experience:
- The candidate should have good understanding of the relationship between Active Directory, AZURE directory service and conditional access with regards to mobile device management in Intune, as well as MDM/MAM strategies, solutions and policies
- Experience integrating Intune in a complex environment/large organization
- Maintain Intune device management (iOS, Android, Windows) and mobile access management environment including AR/VR device environment.
- Manage Apple DEP/VPP integration
- App assignment and installation, Security compliance metrics, Enrollment metrics
- Handling MDM Incident Tickets at all Severity levels and all type of Service Requests in Queue. Responsible for resolving issues arising out of Monitoring and Alerting for MDM services. Should be responsible for MDM Services log analysis from all MDM infrastructure and take appropriate actions
- Should have hands on Experience in configuring and troubleshooting Platform Specific (iOS, Android, Windows) Device Management and Application Management Policies
- Work with customers to design, develop and implement modern security solutions leveraging Windows Defender, Intune, and Device Health
- Support Operational process design including release management, service management, incident/problem management etc.,
- Expertise in the design and implementation of Intune infrastructure
- Technical Review of the Application Deployment Requests
- Deploy packages using Intune to productions users, following change management process and Remove/upgrade packages as per the business requirements