Network Voice Admin

Job Description:

Mandatory Skills: Network Voice Admin

Experience: 8-10 Years

This role requires a voice/telephony engineer with familiarity of supporting MS Teams Voice and Cisco Call Manager infrastructure and the provisioning of users and devices.

Capable of configuring CISCO LAN Switches for the purpose of configuring IPT services

Understanding of IP Networks, addressing systems, routing for the purpose of configuring IPT services

Knowledge of various Legacy circuit type such as PSTN, POTS, ISDN30, assignment of number ranges, and telco ordering processes

Comprehensive understanding of SIP, SBC configuration and troubleshooting

Strong understanding of VoIP protocols (SIP, H.323), QoS, and VLANs.

Understanding of MS Teams Phone Service, provisioning, and troubleshooting

Capable of managing service requests and incidents through a Service Now resolver groups

Experience managing telecom and network carriers/supplier delivery and SLAs

Experience operating and troubleshooting call recording platforms such as Verint.

Preferred certifications:

Cisco CCNP Collaboration

Microsoft Certified Teams Voice/Collaboration Communications Systems Engineer

ITIL Foundation