RELTIO DESIGNER

Role: RELTIO DESIGNER

Location: Norwich

Contract

Inside IR35

The Role

We're looking for a Reltio Designer who can translate business requirements into scalable, performant, and governable Reltio Customer MDM designs. You'll partner closely with senior Customer MDM architects and Reltio SMEs to craft and present design patterns, rationalize design decisions, and guide implementation teams. You should bring hands-on experience designing Reltio data models, profiles, survivorship, match/merge rules, workflows, and integrations, backed by a solid understanding of Customer 360 domains and data governance.

Ideal for: A designer who has implemented 2-3+ Reltio projects end-to-end, can articulate why a pattern fits (not just how), and is confident presenting to senior client stakeholders.

Your responsibilities:

Solution & Data Model Design

• Define and document Customer 360 data models in Reltio including entities (eg, Person, Organization), relationships (Household, Hierarchies), interactions, and reference data.
• Design survivorship and crosswalk strategies aligned to source system confidence, timeliness, and trust rules.
• Author match & merge strategies (fuzzy/phonetic/exact), thresholds, comparators, and rules to manage false positives/negatives with measurable precision/recall.
• Establish Golden Record patterns, versioning approaches, and lineage.

Configuration & Governance

• Configure Reltio L3 (tenant-level) objects: Attributes, Relations, Reference Data, Cleanse functions, DQ rules.
• Define data quality KPIs, profiling checks, exception management workflows, and stewardship queues.
• Set up roles, policies, and security (RBAC, attribute-level controls), and support consent/privacy needs (PII handling, retention, auditability).

Integration & Orchestration

• Design ingestion and integration patterns with Reltio (Batch/Streaming APIs, Reltio Connect/Hub, Real Time sync, eventing) for CRM, ERP, Digital, MarTech, and Analytics platforms.
• Collaborate on data pipelines (eg, via Kafka, ETL tools) and define error handling, retries, DLQ, and monitoring.

Stakeholder Management & Delivery

• Facilitate workshops with Senior Customer MDM Architects and Reltio SMEs; present options, trade-offs, and recommendations.
• Produce design artifacts: HLD/LLD, data model specs, integration contracts, mapping specs, and decision logs.
• Support sprint planning, backlog refinement, and guide build teams through design reviews and go-live readiness.
• Contribute to cutover plans, data migration strategies, and post-go-live optimization. 

Your Profile

Essential skills/knowledge/experience:

• 3-4 years of hands-on experience designing and implementing Reltio solutions for Customer MDM.
• Strong understanding of Customer 360 concepts: party, identities, hierarchies/householding, interaction history, deduplication, golden record, and consent/privacy considerations.
• Practical experience with:
  • Reltio Data Model (entities, attributes, relations, reference data)
  • Match & Merge configuration, survivorship rules, crosswalks
  • Reltio APIs/Connectors, event-driven integrations, and data onboarding
  • Data Quality setup, cleansing, validation, and stewardship workflows
• Ability to engage with senior client architects/SMEs, communicate design patterns, and defend decisions with clear rationale and impact analysis.
• Proficiency in data modelling (conceptual/logical/physical), metadata, and governance patterns.
• Familiarity with JSON-based configuration, API specs, and common integration styles (REST, batch files, streaming).
• Design Thinking & Pattern Literacy: Can select and tailor patterns (eg, registry vs. consolidation, survivorship strategies, incremental vs. full sync) to business context.
• Analytical & Data-Driven: Uses profiling metrics and DQ findings to refine match rules and thresholds.
• Clear Communication: Distills complex MDM concepts for senior stakeholders; creates crisp design artifacts.
• Quality & Governance Mindset: Builds for auditability, lineage, and stewardship.
• Collaboration: Works closely with architects, engineers, and business SMEs; mentors junior team members. 

Preferred Qualifications

• Experience in BFSI (customer onboarding/KYC, AML/PEP screening integration, consent/campaign preference management, multi-brand hierarchies).
• Exposure to cloud-native data platforms (AWS/Azure/GCP) and data integration tools (eg, Kafka, Informatica IICS, Talend, MuleSoft, Boomi).
• Knowledge of Mastering for B2B/B2C, Location mastering, Reference data management, and Hierarchy management.
• Understanding of privacy/security requirements (GDPR, CCPA) and PII handling.
• Reltio certifications (eg, Reltio Solution Architect/Designer or similar) are a plus.