Service Now Architect
The Role: Service Now Solution Architect
Location: London or Leeds UK (Hybrid)
Position Type: Contract
Direct Client: Mastek
Job Description is attached:
ServiceNow Solution/Platform Architect (Data Architecture and CSDM)
We are seeking an experienced ServiceNow Solution/Platform Architect to lead a strategic data architecture engagement within one of the UK's most high-profile public sector organisations.
This role is focused on transforming the ServiceNow platform into a trusted enterprise service management capability by establishing a robust data architecture, strengthening CMDB and CSDM maturity, and enabling future platform capabilities including AI, automation, Identity and Access Management, IT Asset Management and Enterprise Service Management.
Key Responsibilities
- Define the target-state ServiceNow data architecture
- Develop architectural principles for future platform growth
- Establish data standards and architecture guardrails
- Align ServiceNow architecture with enterprise architecture principles
- Review ServiceNow Licensing capabilities to provide:
- Current vs Unused
- Readiness for modernisation ie, Licensing required
CMDB and CSDM
- Assess current CMDB maturity
- Develop a roadmap aligned to ServiceNow CSDM
- Rationalise CI structures and relationships
- Improve service dependency visibility
Data Architecture
- Identify authoritative data sources
- Map end-to-end data flows into ServiceNow
- Document transformation logic
- Define mastering rules
- Produce data lineage documentation
- Assess data readiness for future ServiceNow capabilities
Data Governance
- Define governance models for ServiceNow data
- Establish Data Owner and Data Steward responsibilities
- Develop RACI models
- Introduce data quality monitoring
- Align with existing organisational governance frameworks
- Recommend retention and sovereignty approaches
Platform Enablement
Ensure the platform is architecturally ready for:
- Service Desk Modernisation
- Identity and Access Management integration
- AI Search
- Virtual Agents
- Workflow Automation
- ITOM
- ITAM
- Business Continuity Management
- Strategic Portfolio Management
- Enterprise Service Management expansion
Stakeholder Leadership
- Engage senior business stakeholders, platform owner and process owners
- Present architecture recommendations to governance boards
- Provide strategic architectural guidance throughout delivery
Must Have Skills
- ITSM
- CMDB
- Common Service Data Model (CSDM)
- ITOM
- Discovery
- Service Mapping
- ITAM
- Hardware Asset Management
- Software Asset Management
- IntegrationHub
- Flow Designer
- ServiceNow platform governance
Architecture
- Enterprise Architecture
- Solution Architecture
- Data Architecture
- Platform Architecture
- Integration Architecture
Data
- Data governance
- Data modelling
- Master data management
- Data quality frameworks
- Data lineage
- Metadata management
- Authoritative source identification
Integration
Experience working with:
- Identity and Access Management platforms
- Endpoint management tools
- Asset Management systems
- Enterprise integrations
- APIs
- ETL processes
Experience Required
Essential:
- Significant experience delivering enterprise-scale ServiceNow architecture
- Proven CMDB transformation and implementation experience
- Proven CSDM transformation and implementation experience
- Experience designing ServiceNow data architecture
- Experience leading consultations on ServiceNow platforms
- Public sector or highly regulated industry experience
- Excellent stakeholder management skills
- Experience developing governance frameworks
- ServiceNow Certified Technical Architect