Service Now Automation Analyst

Job Summary: (UK SC (Security Cleared) is Mandatory)

Should be ready to work in out of hours (based on project requirement)
Candidate to complete Pre joining pre requisite ( SC Checks/Transfer)
We are seeking a skilled Service Now Automation Analyst with knowledge in ServiceNow Admin, ServiceNow Developer, Phython, Java scripts.
The ServiceNow Automation Analyst is responsible for analysing, designing, developing, and implementing automation solutions within the ServiceNow platform to improve IT service delivery, operational efficiency, and user experience. This role focuses on leveraging ServiceNow capabilities such as workflows, integrations, and orchestration tools to automate business processes and reduce manual effort. The analyst collaborates with stakeholders across IT and business units to identify automation opportunities, translate requirements into technical solutions, and ensure successful deployment and maintenance of automated workflows

Key Responsibilities:

Collaborate with business and IT stakeholders to gather and analyze automation requirements.
Design and develop ServiceNow workflows, flows (Flow Designer), and Orchestration/IntegrationHub solutions.
Implement end-to-end automation for ITSM, ITOM, HRSD, or other ServiceNow modules.
Create custom applications and extend ServiceNow platform capabilities as needed.
Integrate ServiceNow with third-party systems (eg, via REST/SOAP APIs, IntegrationHub).
Maintain technical documentation including process flows, solution designs, and test cases.
Perform testing, validation, and deployment of automation solutions.
Monitor performance and efficiency of automated workflows; identify and implement improvements.
Ensure compliance with change management and governance processes.
Provide training and support to end-users and internal teams on ServiceNow automation features.
Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, or CSM.
Experience with ServiceNow Flow Designer, Workflow Editor, and IntegrationHub.
Knowledge of Scripting languages like JavaScript and familiarity with Glide API.
Experience with web technologies (REST/SOAP, XML, JSON).
Strong problem-solving, analytical, and communication skills.
Ability to work independently and in a cross-functional team environment.
ServiceNow Certified System Administrator (CSA) is required.
Additional certifications (eg, Certified Application Developer, ITSM, ITOM) are a plus

Skills/Experience required:
ServiceNow Development:
o Strong hands-on experience with ServiceNow platform configuration and development.
o Proficiency with Flow Designer, Workflow Editor, and IntegrationHub.
Automation Experience:
o Experience building automation workflows for ITSM (eg, Incident, Change, Request) and other modules.
Scripting & APIs:
o Proficient in JavaScript, especially Glide Scripting within ServiceNow.
o Experience working with REST and SOAP APIs for integrations.
Platform Knowledge:
o Solid understanding of core ServiceNow modules: ITSM, Catalog, CMDB, etc.
Problem-Solving & Analysis:
o Strong analytical and troubleshooting skills for automation issues and platform bugs.
Documentation:
o Ability to create and maintain technical documentation for workflows, processes, and configurations.
Certifications:
o ServiceNow Certified System Administrator (CSA).
Advanced ServiceNow Features:
o Experience with Orchestration, Discovery, Event Management, or Virtual Agent.
o Knowledge of Custom Application Development within ServiceNow.
Additional Certifications:
o ServiceNow Certified Application Developer (CAD).
o Certifications in ITSM, ITOM, HRSD, or IntegrationHub.
Integration Tools:
o Familiarity with IntegrationHub Spokes (eg, Azure, AWS, Microsoft Teams).
DevOps and CI/CD:
o Experience using Git, Jenkins, or ServiceNow App Repo for version control and deployment.
Agile/Scrum Methodology:
o Experience working in Agile environments with tools like Jira or Azure DevOps.
Other Technical Skills:
o Basic knowledge of HTML, CSS, AngularJS, or Bootstrap for UI customization.
o Familiarity with PowerShell or Python for Back End or external automation.
Soft Skills:
o Strong communication and stakeholder management skills.
o Ability to translate business requirements into technical solutions.

Client Specifications:

INFORMING
Provides the information people need to know to do their jobs and to feel good about being part of the team, unit, and/or the organization. Is able to provide informative and quantifiable information so that accurate decision making can be taken in a timely manner.

PROBLEM SOLVING
Uses rigorous logic and methods to solve difficult problems with effective solutions and probes all fruitful sources for answers. Can see hidden problems and is excellent at detailed analysis by looking beyond the obvious and doesn't stop at the first answer.

TECHNICAL LEARNING
Able to learn new skills quickly and is adept at learning new industry skills and competencies via various methods, including research and attendance at technical courses and seminars etc.

KEY RELATIONSHIPS & CONTACTS
With Client
Establish and maintain excellent relationship with customer stakeholders and develop processes to improve efficiency and effectiveness for the client as an on-going basis.
With Line Manager/Senior Stakeholders
Maintain regular contact with Line Manager/Senior Stakeholders to update and appraise them on critical business issues and data points.
With Offshore Teams
Maintain regular contact with required Offshore teams as and when required to update them on current issues and decisions, seeking support for issues that affect the success of the contracts on-going deliverables as and when required.
With Peers
Develop and maintain positive relationships with other business partners, both internal and external, ensuring best practice advice is shared and maximum efficiency achieved.
With Others
Effectively and professionally, communicate regularly with all functional teams and other parts of the company as required in the proper performance of such duties by regularly sharing information and building positive relationships to help achieve business goals and objectives within the account. Building positive relationships with external contacts to maximize efficiency and to always represent the business in a professional manner.