ServiceNow Architect
Job Description:
Mandatory Skills: ServiceNow - SaaS
Responsible for designing, implementing, and optimizing ServiceNow ITOM Event Management solutions using best practices. Captures business needs, develops architecture, integrates with monitoring systems, and acts as a technical SME and thought leader.
Key Responsibilities
- Lead the architecture, configuration, and deployment of ServiceNow Event Management, integrating with tools like SolarWinds, Splunk, AppDynamics using SNMP traps, REST/SOAP APIs, webhooks, and MID Server.
- Develop event rules, alert correlation, deduplication, suppression, and maintain operational intelligence signals.
- Design and tune service health dashboards including alert console, service health, and impact maps.
- Ensure CMDB and CSDM model integrity; manage Discovery scheduling and assess potential network impact.
- Provide technical leadership during complex, multi-tier, multi-tenant implementations focusing on system integration, governance, and platform best practices.
- Translate functional and technical requirements into implementation work packages; create architectural diagrams, technical specs, system docs, and manuals.
- Troubleshoot production/test issues, perform root cause analysis, and implement resolution strategies.
- Collaborate with stakeholders-executives, business units, SMEs-to conduct solution assessments, process analysis, and roadmap planning.
- Provide post-implementation support and proactively optimize event management processes .
Essential Skills & Experience
- Strong experience in implementing ServiceNow solutions; specifically in ITOM/Event Management architecture.
- Proficient in designing event rules, alert correlation, deduplication, and suppression.
- Skilled in integration via SNMP traps, REST/SOAP, MID Server, webhooks.
- Strong JavaScript/Glide API experience for custom logic and alert action adjustments.
- Expertise in CMDB and CSDM, including horizontal and cloud-based Discovery on AWS, Azure, GCP.
- Knowledge of service mapping, ability to create and debug patterns for application services.
- Sound understanding of ITIL/ITSM processes, including incident, problem, and change management.
- Experience with high-availability, multi-tier architectures.
Preferred :
- ServiceNow Certified Implementation Specialist - Event Management (CIS-EM) is preferred.
- Additional ServiceNow certifications (CSA, CAD, CIS-ITOM) are advantageous.
Typical Deliverables
- Architectural blueprints for ITOM Event Management solutions
- Technical specifications, integration design, and configuration documents
- Operational dashboards (Event Console, Service Health, Impact Maps)
- Integration modules (SNMP, REST/SOAP, MID Server)
- Implemented alert correlation rules and suppression strategies
- CMDB models aligned with CSDM, knowledge of ACC
- Post-launch support and performance optimization reports