Director, Field Operations

The Director of Field Operations – EMEA North is a senior strategic and operational leader responsible for driving sales effectiveness and operational excellence across the region. This role partners closely with field sales, marketing, and ecosystem teams to optimize sales and partner processes, execute regional operational plans, and implement strategic initiatives that accelerate growth.

Acting as a critical connector between the field and corporate functions, the Director ensures consistent execution, strong feedback loops, and continuous improvement to support predictable, scalable performance across EMEA North.

A Day In The Life Typically Includes

Sales Effectiveness & Field Operations

• Develop and execute comprehensive regional operational playbooks and execution plans to improve sales productivity, predictability, and overall effectiveness.
• Partner closely with field sales leadership, marketing, and ecosystem teams to align priorities, strategies, and execution.
• Drive adoption of Infor best practices, tools, and solutions to enhance sales efficiency and customer engagement.
• Monitor operational performance, proactively adjusting tactics to meet or exceed regional sales targets.
• Serve as a key liaison between regional field teams and corporate functions to ensure alignment and operational consistency

Cross Functional Regional Feedback Loop

• Establish a consistent feedback and challenge mechanism to capture insights, risks, and opportunities from the field.
• Translate regional field input into actionable recommendations for product, marketing, and sales strategy.
• Enable continuous improvement by embedding field insights into decision making and planning processes.

Sales Process Optimization & Transformation Leadership

• Lead change initiatives to optimize sales processes and partner engagement models, improving efficiency, scalability, and execution.
• Manage transformation initiatives with clear communication, training, and adoption strategies.
• Foster a culture of agility and continuous improvement in response to evolving market and operational needs.
• Partner with senior leadership to execute strategic initiatives across regional and field teams.
• Build strong cross functional alignment with marketing, strategy, enablement, business operations, finance, and other key stakeholders.
• Track and report progress against regional and corporate priorities, ensuring accountability and measurable outcomes.
• Identify operational risks and growth opportunities, recommending corrective actions where required.

Basic Qualifications

• Proven experience in senior sales operations, field operations, or regional sales leadership roles.
• Strong understanding of enterprise sales processes, partner ecosystems, and change management.
• Demonstrated success delivering complex strategic initiatives and operational execution at scale.
• Excellent communication, collaboration, and stakeholder management skills.
• Strong analytical capability with the ability to assess regional market dynamics and adapt strategies accordingly.
• Experience within Infor or a similar enterprise software environment is preferred.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.

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