Event Manager

About the Information Security Forum

The Information Security Forum (ISF) is a UK-based, independent, not-for-profit organisation supported by a Membership comprising of many of the world's leading organisations featured on the Fortune 500 and Forbes 2000 lists. We provide expert guidance to overcome the wide range of cyber, information security and risk management challenges which impact business around the world.

The ISF is guided by Members and governed by an elected Advisory Board following a shared constitution for collective benefit. Members benefit from peer community, practical solutions and actionable advice, research, and tools to achieve better cyber security for their organisation.

About the role

ISF delivers a global programme of in-person, hybrid, and online events, including our flagship Annual World Congress and an extensive programme of regional “Chapter” events worldwide. We are seeking an experienced and proactive Events Manager to take ownership of the end-to-end planning, delivery, and continuous improvement of ISF Member events and associated programmes to join the team based in our London office.

The Events Manager will play a pivotal role in delivering engaging, high-quality events that enhance Member value, working closely with regional “Chapter” Agents, internal teams, sponsors, and external suppliers. The role combines operational excellence with strategic oversight and stakeholder management, and acts as a key representative of the ISF Global Team.

Key responsibilities

Event management and delivery

• Own the end-to-end delivery of allocated regional “Chapter” events, from initial planning to post-event reporting and continuous improvement.
• Create and manage events on the registration platform, ensuring all content (agendas, sponsor details, logos, links) is accurate and up to date, and oversee delegate management including demand, capacity, waitlists, and communications.
• Research and secure venues, managing all associated contracts, administration, and financial processes, coordinating venue logistics and social programming to ensure cost-efficiency, smooth execution, and a high-quality attendee experience.
• Liaise with the ISF sponsorship team to ensure sponsorship packages are delivered accurately and consistently across events and communications, while organising all sponsor logistical requirements onsite to ensure a seamless and positive experience.
• Lead onsite delivery for assigned Chapter events, attend online events to provide support as required, and represent the ISF Global Team at selected in-person Member meetings.
• Provide support for ISF Annual World Congress, contributing to the delivery of a first-class delegate experience and seamless onsite operational execution.

Chapter management and stakeholder engagement

• Act as the primary point of contact for Chapter Agents, managing the Chapters inbox, responding to communications in a timely manner and providing cover during team absences.
• Support Chapter Agents with agenda preparation, venue contracting, finance processes, and local logistics, and arrange and chair pre-event and post-event calls, documenting minutes, actions, and key outcomes.
• Collaborate with the wider Chapter group, including inviting ISF Advisory Council Members to preparation meetings and organising internal ISF team logistics.

Marketing, social and technology

• Support the implementation and delivery of event technology, staying up to date with the latest trends and applications to ensure the best experience for both the business and delegates.
• Collaborate with the Events Director and Marketing Team to develop and execute annual marketing and social media campaigns that drive delegate attendance, engagement, and a strong sense of community.
• Review marketing communications for assigned events and work closely with the marketing team to refine messaging, ensure consistency, and implement timely updates.

Budget, governance and data management

• Monitor event budgets, sponsorship income, and purchase order requests, ensuring accurate tracking, appropriate allocation, and adherence to agreed financial parameters, while overseeing post-event financial processes including invoicing, payments, and reconciliation.
• Ensure ISF financial, contracting, and governance processes are followed consistently, maintaining compliance across all event activities.
• Work closely with the Events Coordinator to support attendance tracking and feedback processes across all events, ensuring accurate data recording across systems.

Process oversight and continuous improvement

• Analyse delegate feedback alongside personal observations, producing post-event summary reports for each allocated Chapter and identifying opportunities for improvement, innovation, and best practice.
• Work with Events Director to foster collaboration and cross-promotion between countries, encouraging knowledge sharing and the exchange of ideas to drive continuous improvement and enhance overall quality of the Chapter Event Programme.

Information security

• Maintain the security of ISF Information assets, as directed by the Information Security Policy, associated policies and the security education, training, and awareness programme.

About you

You are an experienced events management professional with a strong track record of delivering complex, multi-stakeholder events in a fast-paced environment. You are highly organised, commercially aware, and confident managing multiple workstreams simultaneously, while maintaining a strong focus on quality and Member experience.

You are proactive, resilient, and solutions-driven, with the ability to identify opportunities for improvement and translate insight into action. You build strong working relationships, communicate clearly and professionally, and are comfortable representing the organisation internally and externally.

You have experience working with marketing teams to execute marketing and social campaigns that promote events, drive attendance, and increase engagement. You also have a strong interest in marketing and social channels, with a desire to continuously enhance how events are positioned, communicated, and experienced by Members.

Essential requirements and skills

• Extensive experience managing end-to-end event delivery, including in-person, hybrid, and virtual formats
• Strong stakeholder management and communication skills
• Proven experience managing budgets, suppliers, and event logistics
• Excellent organisational and project management skills
• High attention to detail and commitment to accuracy
• Confidence using event registration platforms and event technology
• Experience supporting marketing and social media campaigns

Desirable requirements and skills

• Familiarity with CRM systems, Salesforce, or similar platforms
• Experience working with Membership organisations or professional services
• Strong data analysis and reporting capability
• Experience contributing to process improvement and innovation initiatives

This role offers the opportunity to play a key management role in shaping the ISF Chapter event programme globally, delivering high-impact experiences for Members while contributing to innovation, revenue generation, and continuous improvement across the organisation.

What we offer

• Competitive salary and discretionary annual bonus
• Working hours: 35 hours per week
• Hybrid working model – minimum 2 days per week in the London office
• 26 days holiday
• Learning and development opportunities
• Attend the ISF World Congress (every year in Autumn)
• Company pension scheme
• Company sick pay scheme
• Private healthcare including remote GP services, optical, dental and discounted gym membership
• Employee assistance programme
• Life assurance
• Income protection
• Cycle to Work scheme

Due to the high volume of applicants, we regret that we cannot respond to all unsuccessful candidates. If you are selected for the first stage screening interview, we will aim to contact you within 3 weeks of your application.