Account Manager
Company Description
We are a newly formed and rapidly growing Software-as-a-Service (SaaS) business for the Public Sector with ambitious plans for expansion through strategic acquisitions and organic growth. Backed by experienced investors and a visionary leadership team, we are building a scalable, high performance organisation at the forefront of cloud-based solutions.
Role Description
We’re looking for a motivated and customer-focused Account Manager to join our growing Housing and Asset Management team. This role is perfect for someone who enjoys building strong relationships, converting opportunities into long-term partnerships, and playing a key role in the success of customers within the public sector.
You’ll manage both new and existing client relationships, owning the full sales and account lifecycle – from initial engagement and product demonstrations through to renewals, upsell opportunities and ongoing account growth. Working closely with teams across sales, marketing, software development and leadership, you’ll help shape how our customers experience our products and services.
Role Responsibilities
• Work to build network relationships with new and existing clients and maintain contact.
• Provide information regarding products/service in an engaging and persuasive manner and
strive to become a product expert.
• Arrange and participate in internal and external client debriefs.
• Build and cultivate relationships and follow-up communications to move opportunities
through the sales funnel.
• Consistently make a good first impression when speaking to clients.
• Have meaningful conversations with potential customers to generate sales.
• Commit to company and individual targets whilst meeting expectations for excellent customer service.
• Deliver trust and confidence including addressing any concerns/reservations of potential
customers.
• Conduct research to identify potential prospects.
• Work with inbound leads to understand their ‘pain points’ and determine how the solution
will address those needs.
• Support with external webinars and a ttend trade shows, exhibitions, company events, and training seminars.
• Set up and deliver demonstrations/meetings that we facilitate for our users and potential
prospects to advise of our product offering.
• Book, plan and carry out account management meetings remotely or on site (if required)
ensuring all actions are logged and actioned.
• Feedback to other teams potential enhancements to the Infoshare+ product offering. Backup
enhancement requests with logical, well reasoned arguments in inter-team workshops.
• Take responsibility for finalising sales proposals, including obtaining agreement from senior
team members where required.
• Manage customer relationships holistically, ensuring that all needs are met (pre and post
sale) by arranging suitable contacts and by ensuring that all outstanding issues are being
resolved within (and where possible exceeding) client expectations.
• Handle objections by clarifying, emphasising agreements, and working through differences
to a positive conclusion.
• Act as an escalation point for processes, and customer driven queries and own their
resolution where appropriate.
• Maintain excellent records of all customer interaction on the customer relationship
management system for self and others.
• Meet business targets, managing follow-ups to existing and potential customers.
• Track and record activity on accounts and help close deals to meet these targets.
Qualifications
• Experience of working with social housing and asset management solutions including the integration of various product sets
• A desire to really understand our business what we sell and deliver to our customers, understanding why they choose Infoshare+
• Present new products and services that enhance existing relationships
• An exceptional customer service ethic
• A great work ethic where you bring your whole self into the role
• A ‘can do’ attitude, solution focused with innovative problem-solving ideas
• Able to self-motivate and work on your own initiative whilst managing your time to meet
deadlines, objectives and manage priorities
• An effective team player cable to work with other departments in the company to meet customer needs
• Ability to handle our offering being rejected and remain calm and collected
• Excellent written and spoken communication skills that allow you to inform and advise
others clearly, instilling confidence and leaving positive impressions
• A friendly, professional tone.
• Excellent IT and presentation skills
• Ability to pitch core benefits, proof points and sell the value Infoshare+ with confidence
• Honest, self-motivated, engaging, ambitious, goal driven and motivated by both personal
growth and earning potential
Pay: £48,000 DOE
Benefits
Work from home
Company Pension
25 days paid holiday plus bank holidays
Life insurance
Perkbox -Benefits Platform,
Flexible Working
Opportunities for Career Progression and Development