People Compliance and Administration Manager

Job DescriptionRole Title: People Compliance and Administration ManagerRole Designation: Senior Operations ManagerReporting Manager: Head of Shared ServicesJob Level: 5Location: BirminghamAbout Infosys BPM Ltd: Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 43,026 + employees from over 80+ nationalities, as of September 2019.Overall Purpose of the Role: The People Compliance and Administration Manager is accountable for leading the HR Administration and Compliance team and activities including right to work, DBS, pre-employment checks, Offers and Onboarding, TUPE, Redundancy Admin, Reward and Benefits, HR Portal and SAP Organizational Management for our FTSE 50 client.Key Responsibilities & Deliverables: Lead the function with focus on driving accountability, shaping strategies and building credibility and trust from our client• Play a lead role in change management, driving creative and innovativesolutions including scoping projects with consideration to risks and metrics• Management of an onshore and offshore administration team across HRcompliance and administration activities• Responsible for the ongoing engagement, development and training of teammembers• Acts quickly with regards to the performance management of the team,regularly assessing performance to always ensure high service levels andaccuracy, managing their performance against KPI targets in line with ourservice offerings• Understand client's requirements and build strong and lasting relationshipswith stakeholders• Collaborate with the client to build tools to aid the organizations objectivesand strategies • Manage the processing of pre-employment vetting and DBS/criminal recordschecks applications and appropriate management and escalation of riskManage the vetting of Right to Work documents for all new starters, TUPEsand follow up visa checks ensuring timely turnaround to prevent anydisruptions to the on-boarding process• Manage all employment referencing activity for both ‘incoming’ and ‘outgoing’employees• Manage the onboarding of client employees, ensuring timely turnaround toprevent any disruptions to the on-boarding process for new starters and anytransfers and promotions• Manage any change requests in relation to contract templates liaising with ITand 3rd parties• Manage the organizational management workstream including HR Portaltroubleshooting and hierarchy changes within SAP, liaising with IT and 3rdparties where required• You will ensure the health and safety of all colleagues within the business andreport any incidents via the approved company processesEssential Criteria: Proven stakeholder management skills with the ability to navigate acomplex stakeholder landscape and influence at a senior level• Demonstrable experience of coaching and mentoring through change• Experience of working in a client focused environment within a fastpaced matrix organization• Experience of operating to Service Level Agreements and drivingperformance through the effective management of KPIs• Demonstrable experience of implementing and driving change• Must adopt a pragmatic approach • Must demonstrate resilience and credibility Desirable Criteria: • Degree qualified or equivalent• Experience of working in an RPO and SS environment • An understanding of the operations of outsource service providersCore Competencies: Key Indicators:Business & Finance Management: Strong understanding of the billing process at an engagement level, financial analysis and reporting techniques • Able to forecast, plan and deliver effectively at an engagement level, identifyand critically analyze trends and devise/implement actionsContractual Management:Advanced knowledge of MSA/other contracts process and standards Strong understanding risk management models including operational risk/ liabilities • Able to recommend preventive / corrective plans to drive implementation acrossmultiple functionsBusiness Acumen: Has understanding of alignment of own function’s/unit’s drivers to short- and long-term business drivers • Leverages understanding of commercial aspects in one’s unit/functionCustomer Orientation: Anticipates customers’ needs, provides inputs for solution, demonstrates industry understanding and provides inputs to the customer on areas other than project work and builds confidence with the customer at higher levels to be treated as an advisor. Analyzes and constantly improves systems, processes and nature of service being provided to ensure customer delight by establishing standards and benchmarks for quality • Brings up unresolved issues with the client, understands stakeholder views,strikes a rapport and resolves these issues by using tact and influence keepingin mind organizational interestsBuilding Teams: Communicates the interdependencies across multiple teams within own area Drives convergence across these team; Identifies underlying potential areas of conflicts • Drives development within the team by creating stretch assignments• Inspires teams by demonstrating commitment to supportBuilding Collaborative Partnerships: Identifies key stakeholders (internal and external) aligned to organizational interests does research to identify the “hot buttons” and seeks to build deeper partnership with them to deliver win wins • Makes use of various forums to network within and outside the firm andmanage organizational interests• Leverages own relationships and understanding of stakeholder interests todiscuss tough issues with fairness and openness and is able to influence themfavorably Prepares a negotiation plan identifies various scenarios and plans for validconcessions, presents own case logically and highlights areas of mutual wins tomeet laid down objectivesDriving Operational Results: Continuously sets challenging goals for the teams and provides support to team Able to proactively anticipate roadblocks and looking at means to remove themHigh Impact Communication: Understands other points of view and uses logic to bring out the reasons Builds context and common platforms and uses appropriate data/examples/anecdotes to support complex ideas Uses anecdotes/powerful data to drive home the point, highlights the key takeaways several timesThis role profile is a guide to the work you will initially be required to undertake commensurate with job level and experience. It may be changed from time to time to incorporate changing circumstances. It does not form part of your contract of employment.CountryUnited KingdomCompanyIBPM UK Interest GroupIBPM Job RolePeople Compliance and Administration ManagerAuto req ID: 150018BR