3rd Line Cloud Support Engineer (Manchester)

3rd Line Cloud Support Engineer - £40,000-£55,000 - Azure, M365 - Manchester/ Hybrid - MSP

• Do you want to be an exceptional 3rd line support engineer that gets heavily involved with projects in a dynamic, growing team?
• Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

MSP experience required.

You’ll be working with a superb, fast growing Managed Service Provider working alongside their support team as a final escalation point, whilst also being heavily involved in project work. They’re a fantastic business, with exceptional leadership and an organisation that genuinely values their workers, offering that family feel culture.

Tech Stack & Responsibilities

• Microsoft 365, Azure, Entra ID, Intune - Configuring networks, VPNs, security policies
• Networking & Firewalls – Cisco Meraki, WatchGuard, SonicWall.
• You’ll be the final escalation point for support queries while also delivering end-to-end projects, such as M365 migrations and Azure network configurations.
• Client Interaction – Working directly with stakeholders to troubleshoot issues and implement solutions
• Able to travel to customer sites
• Work across the full Microsoft stack supporting customers.
• Analyse customer problems and provide suitable solutions within SLA timescales.

3rd Line Cloud Support Engineer - £40,000-£55,000 - Azure, M365 - Manchester/ Hybrid - MSP