Account Manager - Microsoft Business Applications

About Us

At Ingentive, we are a Microsoft Elite Partner recognised as one of the Great Places to Work, and proud to hold all seven Microsoft solution designations. As a member of the Microsoft Inner Circle, we rank in the top 1% of partners globally, and were recently named Microsoft’s #2 enterprise partner for driving advanced agentic AI transformations.

We specialise in transforming business systems through AI-led application development and process optimisation, with a strong focus on both Power Platform, the Dynamics 365 stack for CRM and ERP. Our mission is to help organisations unlock value by combining intelligent agents, natural language interfaces, and low-code platforms to build scalable, governed solutions that solve real business challenges.

Award-winning and innovation-driven, we are at the forefront of the shift from traditional low-code to intelligent business applications empowering fusion teams to deliver faster, smarter, and more impactful outcomes.

The Role

As an Account Manager at Ingentive, you’ll lead strategic client relationships, drive commercial growth, and ensure successful delivery of Microsoft technology solutions, particularly across the Dynamics 365 CRM and ERP stack. You’ll act as the trusted advisor to your accounts, identifying opportunities to expand engagement and deliver tailored, AI-led transformation initiatives.

This role blends technical insight with commercial acumen, focusing on land and expand strategies to grow profitable revenue and increase Annual Recurring Revenue (ARR) through Managed Services and Microsoft licensing. You’ll represent one of Microsoft’s top global partners named #2 for enterprise agentic AI transformation helping clients transition to intelligent, scalable business systems built on the “Apps + Agents + Copilot” paradigm.

Essential Expertise:

• Proven experience in account management, preferably within Microsoft technology or IT services.
• Strong relationship-building and stakeholder engagement skills.
• Commercially astute with experience in pricing, renewals, and contract negotiation.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Excellent communication and presentation skills.
• Familiarity with Microsoft 365, Azure, and Dynamics is highly desirable.

Desirable Expertise:

• Experience working with System Integrators or large enterprise clients.
• Background in technical delivery or project management.
• Exposure to SaaS, cloud transformation, or cybersecurity solutions.
• A growth mindset and proactive approach to client success.

Responsibilities:

• Own and manage a portfolio of strategic accounts, ensuring high levels of client satisfaction and retention.
• Identify growth opportunities within existing accounts and lead upsell/cross-sell initiatives.
• Act as a trusted advisor to clients, understanding their business goals and aligning Ingentive’s services accordingly.
• Collaborate with delivery teams to ensure smooth project execution and issue resolution.
• Lead client meetings, QBRs, and renewal discussions with professionalism and strategic insight.
• Maintain accurate records of client interactions, opportunities, and risks using CRM tools.
• Support bid management, contract renewals, and pricing negotiations.
• Represent Ingentive’s values of Passion, Performance, and Partnership in all client engagements

Quality Measures

Your performance will be measured against the achievement of targets, against the objectives and responsibilities listed above, and against the following standard criteria:

Client Relationship & Satisfaction

• Client Retention Rate : Maintain a high retention rate across managed accounts through proactive engagement and value delivery.
• Client Satisfaction Scores : Achieve and sustain positive feedback via surveys, QBRs, and direct client interactions.
• Escalation Handling : Timely and effective resolution of client issues, with minimal need for senior intervention.

Commercial Performance

• Revenue Growth : Drive incremental revenue through upselling, cross-selling, and identifying new opportunities.
• Renewal Success Rate : Ensure timely and successful contract renewals with minimal churn.
• Pipeline Contribution : Regularly contribute qualified opportunities to the sales pipeline through consultative engagement.

Delivery & Collaboration

• Project Success Metrics : Collaborate with delivery teams to ensure projects meet scope, timeline, and budget expectations.
• Internal Coordination : Facilitate smooth handoffs between sales, delivery, and support teams, ensuring alignment on client goals.
• Documentation Accuracy : Maintain up-to-date CRM records, client notes, and action logs to support transparency and continuity.

Compliance & Governance

• Adherence to QMS : Follow Ingentive’s Quality Management System (QMS) protocols, including ISO 27001 and GDPR compliance.
• Audit Readiness : Ensure account documentation and communications are audit-ready and compliant with internal standards.
• Risk Identification : Proactively flag and mitigate risks related to client satisfaction, delivery, or contractual obligations.

Teammates’ benefits:

• Bonus Schemes
• Life Assurance
• Private medical cover
• Group income protection
• Great Company Pension
• Enhanced Sick Pay
• Enhanced Family Leave Pay
• Volunteering Leave
• Teammate recognition scheme
• Loyalty award scheme
• 24/7 access to EAP including Wisdom AI app
• Access to Bright Exchange Online marketplace
• Remote working with the option to work from our Central London Office

Our Purpose and Values

Vision - Empowering enterprises to their full potential with intelligent Microsoft solutions

Mission - Rapidly delivering intelligent Microsoft technology solutions

Values – Passion, Performance, Partnership

Successful applicants must have the right to work in the UK and a basic DBS check is required for this position. Ingentive are committed to equality of opportunity, diversity and inclusion.

We welcome applications from all suitably qualified candidates. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possibl e.