User Researchers

User Researchers - Remote - 1/2 a month to office - London/Newcastle/Portsmouth/Manchester

Skills/experience - GOVERNMENT PROJECT

• Extensive practical experience of qualitative research methodologies, in terms of design, execution and analysis
• Experience of working within an agile project environment, and maintaining effective performance in difficult and challenging circumstances:
• Practical experience of quantitative research methodologies
• An understanding of service design, visual design, Front End development and agile methodologies.
• Proven experience of gathering user requirements for web based services.
• Proven experience of managing, executing and analysing usability test and research sessions.
• Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services.
• Experience of audience modelling and developing design personas.
• An in- depth understanding of the available research methodologies.

Desirable

• Degree in HCI/Usability/Cognitive Psychology/Market Research or related field.
• Experience across web content, tools and transactional services, especially those with complex user journeys.
• Experience within a research and digital environment

Role

• Lead on research projects, working with a wider team of Designers, Analysts and Developers to help define and deliver the best methodology to address the specific needs in producing a responsive digital service
• Familiarise yourself with the project's user research work to date and devise a strategy for moving the work forward
• Plan, design and conduct user research sessions on a regular basis, testing both high-level concepts, and aspects of the service as it is designed and developed, and developing and maintaining a picture of the users
• Collaboratively analyse the findings of user research to identify common themes and points of user contention and provide actionable recommendations to the relevant team members.
• Apply knowledge in human factors, ethnography, and the user-centred design process to product and service design in an iterative development environment
• Use findings of user data to work closely with designers and analysts to iterate the developing service
• Thrive working in an agile environment, using your own creativity, resourcefulness and initiative to maximise the quality of user research and its impact on the service development

Be visible within the team and be able to engage, build trust and energise a team culture that is responsive to the findings of user research.