ServiceNow Lead Developer (United Kingdom)

Job Title: Tech Lead CSM Portal ( front end dev)

Location : 100% Remote (UK, France, Poland, Portugal, Spain)

Long term contract

Technical & Functional Experience:

• Good product roadmap awareness
• Knowledge of FSM or ITAM is a plus
• Excellent knowledge of Workspaces, UI Builder, Flow Designer
• Excellent knowledge of Portal development ( dev Front end) ( Customer Portal or employee center potal)
• Strong Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
• Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…).
• Portal management and customization (with practical experiences)
• Excellent knowledge of Case, Incident and Request management, Service Catalog definition and setup with practical experiences
• 8+ years Hands-on ServiceNow CSM and Portals experience.
• Agile Methodology: Experience of working in SCRUM.
• Testing strategy and execution
• Specification writing: ability to clearly document the technical solution including the high level design and the troubleshooting guide
• Strong problem-solving skills
• Good understanding of release management and code versioning best practices
• Knowledge of ITIL processes
• English: Excellent.
• Excellent communication: need to be able to talk to technical and non-technical audiences
• Proactive: propose help and assistance in problem solving, detect issues and propose solutions, have a creative approach and propose improvement strategies.
• Team player: you will be a key asset to the team and need to be willing to support and jump in when things get complicated