Information Governance Administration Assistant
Job summary
A fantastic opportunity has become available for an organised and customer-focused administrator to become part of our *award-winning Information Governance Team.
The successful candidate will be responsible for providing administrative support relating to all aspects of Information Governance and the General Data Protection Regulation (GDPR). They will assist with all Freedom of Information Act 2000, Environmental Information Regulations 2004 (EIR), and Subject Access Request (SAR) processes.
*Winner of the Information Governance Team of the Year Award 2024, as awarded by the National Health and Social Care Strategic Information Governance Network
Main duties of the job
The post holder will be responsible for providing admin support services to the Access to Information Officers, Information Governance Management Team, and Data Protection Officer, relating to all aspects of the Information Governance and the general Data Protection Regulation (GDPR).
The post holder will be responsible for providing help and support with the day-to-day tasks of the Access to Information office.
The post holder will support the Freedom of Information Act 2000 (FOI), Environmental Information Regulations 2004 (EIR), and Subject Access Request (SAR) processes.
About us
As a growing company, Innovate has a range of benefits and opportunities to enable individuals to grow and experience a range of new challenges. Innovate has a commitment to develop staff and provide a supportive work life balance. Innovate is a staff led company, with a mission to provide the best technology solutions and support to our Trusts.
At Innovate, we recognise the benefits of transferable skills and a desire to learn. We encourage anyone who is interested in this role to get in touch, even if you do not meet all stated criteria.
Innovate is able to offer NHS Terms and Conditions for staff currently employed within the NHS or within the last 12 months
Please note, we may close this vacancy earlier than the stated closing date if we receive a high number of applications.
Job description
Job responsibilities
To provide support for Freedom of Information/ Environmental Information requests from the public, media, commercial and other organisations including those of a highly complex and sensitive nature.
To support the team in the completion of Subject Access Requests under the UK GDPR and Access to Health Records Act, including photocopying and the use of an electronic system.
To deal with telephone calls from the public, solicitors, and members of staff.
To liaise with key staff across the organisation and its clients giving appropriate support and disseminating advice and guidance, enabling all staff to work together in a seamless way developing the Information Governance Agenda
To support the IG management team in collating and uploading evidence to underpin compliance with national requirements.
To work autonomously, prioritising workload by following IG processes and procedures.
Person Specification
Qualifications
- Educated to GCSE level or equivalent
- Business Admin qualification
Experience
- Previous experience of administering or working with Freedom of Information requests and subject access requests.
What we are looking for in our people
- Ability to work effectively under pressure, meet deadlines and prioritise workload in a challenging and demanding environment.
- Ability to make judgments unaided and to work pro-actively.
- Effective interpersonal and communication skills verbally, electronically and in writing.
- Excellent customer care and people management skills
- Efficient, courteous telephone manner.
- Able to work as part of a team
- Interest in personal and professional development
- Professional manner and organised approach
- To work autonomously, prioritising workload by following process and procedures.
- Prolonged periods of photocopying.
- Knowledge of Data Protection and Confidentiality
- Previous experience in a healthcare environment
Employer details
Employer name
Innovate Healthcare Services
Address
Unit 4
24 Bayton Road
Exhall
Coventry
CV7 9EJ
https://www.innovatehs.co.uk/
- Company
- Innovate Healthcare Services
- Location
- Exhall, United Kingdom CV7 9EJ
- Employment Type
- Permanent
- Salary
- £24380.00 a year
- Posted
- Company
- Innovate Healthcare Services
- Location
- Exhall, United Kingdom CV7 9EJ
- Employment Type
- Permanent
- Salary
- £24380.00 a year
- Posted