Technical Services Configuration Management Lead

Job summary

We are looking for a proactive and organised Technical Services Configuration Management Lead to support the management, deployment and maintenance of IT equipment across multiple healthcare locations.

The successful candidate will be responsible for maintaining accurate ICT asset records, imaging desktops and laptops, managing stock across various sites, processing asset information within Service Desk Plus, and coordinating equipment deliveries and collections. You will also liaise with suppliers regarding warranty repairs, support incident and service request management, and ensure asset disposal procedures are followed in line with organisational policies.

Working closely with the wider ICT team, you will help maintain safe, organised storage areas, monitor asset performance, identify opportunities to improve processes, and provide cover for the Technical Services Configuration Management Lead when required.

This is an excellent opportunity for a highly organised individual with strong attention to detail, good customer service skills, and an interest in IT asset management within a fast-paced healthcare environment.

Main duties of the job

The Technical Services Configuration Management Lead will provide support to the logistics staff and other Technical Services departments. This is a key role within Technical Services (ICT), with duties varying from providing logistic support, placing orders and managing IT deliveries, to supporting the other ICT teams when required.

Working within ICT Logistics, the post holder will be expected to maintain their workload lists and update and resolve all calls assigned to them in a timely manner. With responsibility for asset management, they will be expected to keep information up to date in real time in the asset management system.

This diverse role is an excellent foundation into ICT Services and can open doors with the skills and experience it provides.

About us

As a growing company, Innovate has a range of benefits and opportunities to enable individuals to grow and experience a range of new challenges. Innovate has a commitment to develop staff and provide a supportive work life balance.

At Innovate, we are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We recognise the benefits of transferable skills and a desire to learn. We encourage anyone who is interested in this role to get in touch, even if you do not meet all stated criteria.

Company Benefits

• Employee Assistance Programme
• Vivup staff benefits platform
• Enhanced maternity pay
• Generous annual leave package
• Flexible working
• Access to staff networks
• Volunteer leave
• Long service recognition scheme
• Buy and sell annual leave option

Please note, we may close this vacancy earlier than the stated closing date if we receive a high number of applications.