D365 Business Central Support Consultant

Job Title: D365 Business Central Support Specialist

Location: Ireland (Hybrid/Remote options available)

Job Type: Full-Time, Permanent

We are looking for a D365 Business Central support consultant. This position can be in the Dublin office or can be remote; however, you must be based in Ireland.

About the Role:

We are seeking a skilled and customer-focused D365 Business Central Support Specialist to work for a Microsoft-leading Gold Partner. You will be responsible for providing day-to-day support, troubleshooting, and system enhancements for the Microsoft Dynamics 365 Business Central (BC) environment. This role is ideal for someone with a strong understanding of ERP systems, excellent problem-solving skills, and a passion for delivering high-quality support to end users.

Key Responsibilities:

• Provide 1st and 2nd line support for D365 Business Central users across multiple departments.
• Troubleshoot and resolve functional and technical issues in a timely manner.
• Liaise with external partners and Microsoft support when necessary.
• Assist with system upgrades, patches, and new feature rollouts.
• Document support processes, FAQs, and user guides.
• Train and support end users on BC functionality and best practices.
• Collaborate with internal teams to gather requirements and implement system improvements.
• Monitor system performance and proactively identify areas for optimisation.

Requirements:

Essential:

• 2+ years of experience supporting Microsoft Dynamics 365 Business Central or NAV.
• Strong understanding of core BC modules (Finance, Sales, Purchasing, Inventory, etc.).
• Experience with user support, issue tracking, and documentation.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.

Desirable:

• Experience with Power Platform (Power BI, Power Automate).
• Knowledge of AL language and extensions.
• Familiarity with SQL and reporting tools.
• Previous experience in a manufacturing, retail, or distribution environment.

What We Offer:

• Competitive salary and benefits package.
• Flexible working arrangements (hybrid or remote).
• Career development and training opportunities.
• Supportive and collaborative team environment.
• Opportunity to work with the latest Microsoft technologies.

If you are a D365 BC support consultant who is looking to take their career to the next level. Please apply now, and I will call to discuss.