Senior NetSuite Manager / Product Owner

Our client are looking for a Senior Manager to own and evolve their NetSuite ERP platform and the integration landscape that connects NetSuite to the wider business.

You will lead day-to-day platform performance, drive roadmap delivery, and ensure our integrations are stable, secure and scalable. This is a hands-on leadership role combining technical depth with strong stakeholder management and a clear focus on business outcomes.

Hybrid role - Requirement to be onsite at Worcester offices

Main Tasks & Responsibilities NetSuite Platform Ownership

• Own the NetSuite ERP roadmap, balancing operational priorities with strategic improvements
• Partner with Finance, Operations, Supply Chain, E-Commerce and Data teams to translate business needs into well-defined requirements
• Lead NetSuite configuration and continuous improvement across core modules (e.g. Financials, Order to Cash, Procure to Pay, Inventory and Reporting)
• Maintain system governance including role-based access, segregation of duties, and change control
• Manage release planning, regression testing, and deployment processes, including co-ordination with external partners where needed.

Integrations & Systems Architecture

• Own the integration strategy and end-to-end health of interfaces between NetSuite and other systems (e.g. E-Commerce, WMS/3PL, PIM, CRM, payments, BI/warehouse)
• Ensure integrations are well-designed, monitored, documented and supported with clear incident and escalation paths
• Lead root-cause analysis and resolution for integration incidents, driving permanent fixes and preventative controls
• Define and maintain integration standards (APIs, middleware, data contracts, error handling, retries, logging, alerting)
• 3rd Party developer management patchworks and external developers

Data Quality, Controls & Compliance

• Ensure master data integrity (customers, products, pricing, suppliers) and establish strong data governance practices.
• Work closely with Finance and Audit to support controls, compliance, and evidence needs (including audit trails and approval workflows).
• Establish KPIs and reporting for platform performance, incidents, backlog, and delivery outcomes.

Leadership & Delivery

• Lead, coach and develop a small team of NetSuite administrators, analysts, and integration resources (directly and/or through partners).
• Run delivery rituals (intake, prioritisation, planning, sprint or milestone tracking) with transparent status reporting.
• Manage vendor relationships, budgets, and statements of work to ensure value, quality, and timely delivery.
• Communicate clearly with senior stakeholders, presenting options, trade-offs, and recommendations.
• Support sustainability initiatives by considering how our practices can improve, actively working in line with the sustainability journey of the business.

About You

• Significant experience managing NetSuite ERP in a complex environment, including configuration, optimisation, and support.
• Strong integration experience: API-based integrations, middleware/iPaaS, data flows, error handling, and monitoring.
• Proven track record delivering cross-functional ERP or integration programmes with measurable outcomes.
• Solid understanding of finance processes and controls, and how ERP design supports them.
• Excellent stakeholder management: able to align Finance, Operations, and Technology priorities and drive decisions.
• Strong problem-solving skills and calm operational leadership during incidents.
• Committed to promoting conscious creativity, helping us build a brand that champions sustainability and supports our social and environmental impact
• NetSuite SuiteFoundation and/or role-specific certifications would be desirable but is not essential.
• Experience with SuiteScript, SuiteFlow, saved searches, workflows, and advanced reporting would be advantageous.
• Experience with common iPaaS tools (e.g., Celigo, Boomi, MuleSoft, Workato) and event-driven patterns would be desirable but is not essential.
• Exposure to retail, eCommerce, distribution, or multi-entity/multi-currency environments would be advantageous.