Senior IT Operations Engineer

Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing.We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.We're looking for a top-notch, passionate IT Operations Engineer to join our global IT team! If you thrive in a fast-paced environment, love working with a wide range of modern technologies, and enjoy balancing hands-on local support with impactful global IT projects - all while leveraging AI to automate workflows and empowering teams across the globe - we want to hear from you!The Impact You'll Make:Act as a senior point of contact for IT support in the Edinburgh office, running day-to-day operations while mentoring and developing junior IT support team membersWork within a global IT team spanning multiple time zones and offices, coordinating priorities and sharing knowledge across regionsProvide escalation support for complex technical issues that junior team members are unable to resolve, acting as a subject-matter resource for the wider support teamAdminister and support core identity and productivity platforms, including Microsoft Entra ID, Microsoft 365, Google Workspace, and JumpCloudSupport and maintain AWS-based infrastructure and cloud services in collaboration with wider IT and engineering teamsManage SharePoint sites, permissions, and content structure, supporting collaboration and document management needs across the businessPlan and execute on-premises to cloud and cloud to cloud migration projects, including scoping, testing, and post-migration supportAdminister and support Atlassian products (e.g. Jira, Confluence), including user access, workflows, and integrationsDesign, build, and maintain automation scripts and tools (primarily PowerShell and Python) to streamline IT operations, reduce manual effort, and improve reliability across systems such as Microsoft 365, Entra ID, Google Workspace, and JumpCloudEmbrace and champion AI as an integral part of the business, adopting AI-powered tools and workflows to enhance IT operations, automation, and service deliveryManage all endpoint installations, upgrades, and troubleshooting across Windows and macOS devicesCreate and manage user accounts, groups, and access rights across cloud and on-premises systems, ensuring least-privilege and compliance best practiceConfigure and maintain technical equipment including computers, printers, meeting room systems, and back-office infrastructureOwn and triage requests through the IT ticketing system, ensuring SLAs and KPIs are met and coaching junior staff on ticket handling standardsDesign, document, and continuously improve IT policies, procedures, and processes across systems and teamsResearch, evaluate, and pilot new products, services, and automation opportunities for deployment across the businessContribute to inventory management, budget tracking, and vendor relationshipsWhat You'll Bring to Us:4+ years' experience in an IT support or systems administration role, including experience supporting more junior colleaguesDemonstrated experience managing, configuring, and troubleshooting Windows and macOS environments at scaleHands-on experience administering Microsoft Entra ID and Microsoft 365 (identity, security, and collaboration tools)Strong scripting and automation skills, with hands-on experience writing and maintaining PowerShell and Python scripts to automate IT administration tasksWorking knowledge of AWS services and cloud infrastructure conceptsExperience with Google Workspace administrationExperience with JumpCloud or a comparable cloud directory / MDM platformExperience administering SharePoint, including site structure, permissions, and governanceExperience with, or strong working knowledge of, on-premises to cloud migration projectsFamiliarity administering Atlassian products such as Jira and ConfluenceExperience working with IT support tickets against SLAs and KPIs, including prioritisation and escalation managementKnowledge of IT security tools and practices such as firewalls, EDR, and MDMProven ability to mentor and support the development of junior team membersStrong experience working with remote and international teamsExcellent written and spoken communication skills in EnglishAbility to multitask and prioritise in a fast-moving, dynamic environmentA responsible, service-oriented team player with a strong desire to learn and adapt to new technologiesWhat We'll Offer You:Flexible Working (Hybrid) 27 days annual leave plus bank holidays Private Medical Health Insurance Pensions Scheme & Life Insurance Budget for professional development costs Season Ticket Loan Scheme Cycle to work scheme Give as you earn Eye test & occupational glasses reimbursementClasspassNursery SchemeEmployee Assistance ProgrammeProfessional development opportunities within our Learning & Development programsAll of these benefits/perks are effective on the date of hireThere is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI here.If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here to understand how Innovid processes your personal information and how you can exercise your rights.