Desktop Support Specialist

Insight Global is seeking a Tier 2 Service Desk Specialist to join a leading robotics company in Aberdeen, UK.

Please note, this role requires 5 days a week onsite in Aberdeen, for an initial 6-month contract position, with a full time conversion at the end of the contract.

In this role, you will provide both Tier 1 and Tier 2 technical support for hardware, software, and network-related issues, ensuring efficient resolution and user satisfaction. You will be responsible for administering and maintaining the organization's IT infrastructure, spanning on-premises systems and hybrid cloud environments. The position involves supporting various IT projects, including system migrations and upgrades, while collaborating with cross-functional teams and mentoring junior staff.

Must-Have Requirements Include:

- Prior service desk or IT support experience, with prior Tier 2 support experience

Nice to Have Skills & Experience

- Experience on M365, Adobe products and TeamViewer

- Network equipment experience (switches)