Organizational Change Manager

Day to Day:

• Apply a structured methodology and lead change management activities
• Identify and document changes and impacts on users, then develop and implement strategies to address and sustain these changes
• Collaborate with functional team members to identify process changes and learn future state processes and system functionality
• Review materials to ensure appropriate content and delivery for users
• Work independently and collaboratively to deliver readiness, learning, communications and engagement materials
• Coordinate efforts with other Change Management Office personnel and/or consultants
• Manage change network activities and engagement
• Provide support for some testing activities
• Track and report risks and issues; Prepare risk mitigation strategy
• Manage stakeholders; anticipate, identify and defuse resistance
• Refine and measure success metrics, including user readiness, monitor results and make recommendations as necessary to ensure adoption
• Integrate change management plans into the project plan
• Support Hypercare/project close out via retrospectives and sharing lessons learned

Qualifications:

• Experience delivering organizational change management in support of process or technology implementations/transformations
• Training in and practical application of broadly recognized change management methodology
• Innovative, creative, curious mindset, and passion for learning about, experimenting with and championing new approaches, platforms, and technologies
• Exposure to the consumer product industry and B2B sales
• Strong project management experience; managing and completing multiple projects efficiently and effectively in a high-paced, deadline-driven environment
• Flexible in dealing with changing priorities and comfortable with ambiguity
• Relationship driven; experience handling sensitive situations and confidential information with discretion
• Works independently with a proactive approach and the ability to self-manage
• Works effectively at all levels in an organization, working collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Exceptional communicator, both written and oral, with experience in the use of digital platforms, media, and social media
• Excellent active listening skills
• Ability to influence others and move toward a common vision or goal
• Resilient and tenacious with a propensity to persevere
• Forward-looking with a holistic, strategic approach
• Organized with a natural inclination toward executing on schedule
• Skilled with problem solving and root cause identification
• Advanced-level proficiency with Microsoft PowerPoint, Outlook, and Word.
• Knowledgeable in all aspects of Microsoft Office and ancillary programs