Architect
JOB DESCRIPTION
Role: ServiceNow Architect
Location: London, UK
Job Type: Contract - inside IR-35
ServiceNow Principal Technical Consultant - Skill Requirements
● Deep technical expertise in the ServiceNow platform, including architecture, configuration, and development best practices for enterprise implementations.
● Strong hands-on development capability across the ServiceNow platform, including:
○ JavaScript and Glide API
○ Business Rules, Script Includes, Client Scripts
○ UI Policies, UI Actions, ACLs
○ Server-side and client-side scripting patterns
Debugging and troubleshooting using Script Tracer, breakpoints, log points, and system logs
● Extensive experience designing and implementing Flow Designer–based automation, including: ○ Creating flows, subflows, and reusable actions
○ Implementing approval flows and workflow orchestration
○ Using Decision Builder
○ Converting legacy Workflow Editor workflows to Flow Designer
● Strong implementation experience with Service Catalog, including:
○ Catalog items and request fulfillment processes
○ Variables and variable sets
○ Catalog client scripts and UI policies
○ Catalog approval workflows and Flow Designer integration
● Experience designing and implementing integrations using ServiceNow native capabilities, including: ○ Integration Hub
○ Data Stream Actions
○ REST and SOAP integrations
○ OAuth authentication
○ Integrations with enterprise platforms such as Microsoft services
● Experience configuring and extending ServiceNow user interfaces, including:
○ Service Portal configuration and customization
○ Widget configuration and portal layout development or domain-separated deployments
● Experience designing and extending scoped applications, including development of custom scoped applications and extending out-of-the-box scoped applications such as HRSD.
● Familiarity with ServiceNow implementation documentation and platform guidance, including resources such as the CSM Implementation Guide. (NOTE: This can be supported by the Engagement Manager)
● ServiceNow certifications preferred, including CSA, CAD, CIS-ITSM, and CIS-CSM, with experience delivering enterprise scale implementations.