IT Technician

Are you an IT professional who enjoys solving problems and delivering excellent customer-focused support?

We are seeking a proactive and customer-focused IT Technician to join the Inspire Education Group IT Services team, based at Peterborough College. This role plays a key part in supporting staff and students by ensuring desktop, mobile and peripheral technology is reliable, secure and fit for purpose across the Group.

The IT technician is a full time (37 hours per week) permanent role, working all year round.

Working as part of a collaborative IT team, you will provide first- and second-line technical support across multiple sites, supporting a diverse IT environment that includes Windows and Apple devices, Office 365, Google Workspace, and a wide range of teaching and learning technologies. You will contribute to the delivery of high-quality helpdesk services, supporting users with varying levels of IT knowledge while meeting agreed service levels and performance standards.

This is a varied and hands-on role offering the opportunity to work with a wide range of technologies, contribute to IT projects, and support the ongoing development of IT services across the Group.

We are looking for someone with experience of:

• Providing customer-focused IT support in a busy environment
• Delivering first and second line support via phone, remote access and face to face
• Supporting Microsoft W...]]>