Service Desk Apprentice

Inspirec has partnered with a forward-thinking organization in the IT sector, who are seeking a motivated Service Desk Apprentice to join their team on a full-time basis.

As a trusted provider of innovative IT support solutions, they are committed to empowering businesses through reliable technology services and professional expertise. This opportunity offers an excellent pathway into the IT industry, combining hands-on experience with professional development.

ROLE OBJECTIVE:

We are looking for an enthusiastic Service Desk Apprentice to become the first point of contact for technical support. In this role, you will gain practical experience in troubleshooting hardware and software issues, logging and tracking incidents, and escalating cases when required. You will work closely with experienced IT professionals, developing essential skills and working towards a nationally recognised qualification that will set the foundation for a successful career in IT support.

KEY RESPONSABILITIES:

• Provide first-line technical support to staff and users via phone, email, or in person.
• Log, track, and resolve IT service requests and incidents using the service desk system.
• Troubleshoot basic hardware and software issues with guidance from senior team members.
• Assist with setting up and configuring desktops, laptops, mobile devices, and user accounts.
• Help maintain accurate IT documentation and inventory records.
• Escalate unresolved issues to the appropriate support team as needed.
• Learn and follow IT policies, procedures, and security standards.
• Participate in training and development opportunities as part of your apprenticeship.

TO BE ELIGIBLE FOR THIS APRENTICESHIP, YOU MUST HAVE:

• 3 GCSEs or equivalent at grades 4 (C) or above in any subject
• GCSE Maths and English at grades 3 (D) or above

IDEAL EXPERIENCE:

• A keen interest in IT and technology.
• Good communication and interpersonal skills.
• A logical and methodical approach to problem-solving.
• Willingness to learn and take direction.
• Ability to work effectively both independently and as part of a team.

JOB SPECIFICATION:

• Basic knowledge of Microsoft Office and Windows operating systems (desirable but not essential).

WHAT WE OFFER:

• Full support and training throughout your apprenticeship.
• A structured development plan with real-world experience.
• Opportunity to gain an industry-recognized IT qualification.
• Supportive and inclusive work environment.
• Potential for progression into a permanent role upon successful completion of the apprenticeship.