Senior AWS Support Engineer

We are seeking a highly skilled Senior AWS Support Engineer to join our IT team. This role is pivotal in supporting, maintaining, and enhancing AWS cloud infrastructure. You’ll ensure systems are secure, scalable, and high-performing, while offering expert guidance on architecture, compliance, and operational best practices. You’ll also act as a key technical contact for internal teams and external digital businesses.

• Manage and support AWS services including EC2, S3, RDS, VPC, IAM, Lambda, CloudWatch, and more.
• Ensure cloud environments are secure and compliant with industry standards.
• Monitor systems, respond to incidents, and troubleshoot across cloud and hybrid setups.
• Design and implement improvements to cloud infrastructure from concept to deployment.
• Maintain documentation for all cloud systems to ensure transparency and knowledge sharing.
• Provide support for public-facing, load-balanced web applications.
• Manage and mentor Junior Support Engineer

• Minimum 3 years in cloud support, with a proven track record in enterprise-level AWS environments.
• Strong understanding of cloud networking, VPNs, routing, and firewalls.
• Experience with infrastructure as code (CloudFormation, Terraform).
• Proficiency in secure data transfer protocols and encryption.
• Ability to lead cloud migration and optimization projects.
• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication skills.

• Experience with containerization (Docker, ECS, EKS).
• Familiarity with CI/CD pipelines and DevOps tools (Jenkins, GitHub Actions).
• Knowledge of AWS cost optimization and performance tuning.
• Exposure to multi-cloud or hybrid cloud environments.
• Scripting skills (Python, Bash, PowerShell).
• Experience mentoring junior engineers and leading technical projects.
• Understanding of cloud computing models and their pros/cons.

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
• AWS Certifications (Solutions Architect, SysOps Administrator, Security Specialty – desirable).
• ITIL Foundation certification – desirable.
• Knowledge of Cyber Security solutions and standards (Cyber Essentials+, ISO27001).

Internal:

• IT Support Team
• Digital businesses (3 key entities)
• Infrastructure & Security Teams
• Business Communication & Messaging Teams
• Project Managers & Technical Leads

External:

• Cloud service providers and vendors
• External auditors and compliance consultants
• Clients requiring secure cloud access and data transfer

Ready to take your AWS expertise to the next level?

Apply now and become a key player in our cloud transformation journey.