Customer & Operations Coordinator (Telecommunications Focus)

Customer & Operations Coordinator (Telecommunications Focus)

£30,000 per annum (starting salary, with progression)

Self-Employed Position | Full-time | Fully Remote (UK) | Non-Corporate Culture

Install Pros delivers high-end installations across the UK, specialising in Starlink & satellite broadband, whole-home WiFi and networking, smart security systems, business connectivity, and gaming simulators.

We work at the sharp end of customer expectations and technical delivery - and we're now looking for an experienced Customer & Operations Coordinator with a telecommunications background (BT, Sky, Virgin - Internet Services: Offering broadband and internet connectivity etc) to help manage enquiries, support our sales team, and keep operations running smoothly between our two primary systems.

This role sits at the centre of our business. You'll be responsible for managing critical enquiries, coordinating between sales, installers, tech support, and resolving issues quickly and professionally.

Working under pressure in a fast paced team, taking initiative and having clear, consistent communication are the most important factors in this role.

Working Culture & Expectations:

Install Pros is a non-corporate, late-stage startup and ISP. A standard 9-5 working pattern is expected as a minimum; however, because aftercare and customer support are a core part of our service, the business operates with a 24/7 support mindset. This role may occasionally require extended hours or additional involvement during growth phases, new service launches, or when supporting operational continuity alongside company directors.

What you'll be doing:

• Acting as a senior point of contact for important customer enquiries (new and existing).
• Supporting the sales team with lead management, operational coordination, customer updates, and virtual surveys.
• Liaising daily with installation engineers and technical support to ensure jobs run smoothly.
• Resolving service issues, managing expectations, and escalating technical matters effectively.
• Overseeing CRM systems, keeping accurate records of jobs, communications, and follow-ups.
• Supporting directors or managing small operational teams where required.
• Proactively identifying problems and implementing fast, practical solutions.
• Supporting accounts with adhoc invoicing via Stripe (if required).

Availability requirements:

• Full-time, primarily Monday to Friday.
• Some longer working days may be required during busy periods or urgent customer situations.
• Adhoc support is expected during evenings & weekends (if it is required).
• You would provide reasonable notice of any planned periods of non-availability to ensure continuity of service / operational efficiency.
• Payment is made monthly against invoice.

Essentials:

• Previous experience in Telecommunications / Internet Services, such as:
• BT, Sky, Virgin Media, or similar ISPs (Broadband, fibre, or connectivity services).
• Proven ability to work under pressure and multi-task in a fast-paced environment.
• Excellent customer service with a strong problem-solving mindset.
• Clear, consistent, and professional communication - internally and with customers.
• Basic experience with understanding CRMs, and operational processes.
• Proven track record of taking initiative, resolving issues quickly, and improving processes.
• Experience supporting or managing a team is highly desirable.

Bonus experience:

• Knowledge of Starlink or satellite broadband installations.
• Experience working with Stripe (payments, refunds, invoices)
• Familiarity with installation-based or field-service businesses.
• Understanding of networking, or security systems.
• Leading a fast-paced team previously.

Why work with InstallPros?

• £30,000 salary with progression.
• Fully remote - work from anywhere in the UK.
• Non-corporate culture.
• A trusted, experienced team delivering premium tech solutions.
• Real autonomy and responsibility from day one.
• Exposure to cutting-edge connectivity and smart-home technology.
• Long-term progression opportunities into senior operations or management roles.
• Team Building and events throughout the year.

How to apply:

If you've worked in telecommunications, thrive under pressure, and enjoy being the person who keeps everything running smoothly - we'd love to hear from you.

Apply via LinkedIn by clicking "Apply" and submitting your CV.

Please include a short cover letter explaining:

• Your experience in telecommunications / internet services (if any)
• Any exposure to broadband, ISPs, or Starlink
• Why you're suited to a fast-paced, customer-facing operations role.