Infrastructure and Cloud Engineer

Infrastructure and Cloud Engineer

The Institution of Civil Engineers (ICE) is a global membership organisation with over 97,000 members and more than two centuries of history. As a centre of engineering excellence, we qualify civil engineers, support lifelong professional development, and assure society that the infrastructure shaping our world is safe, sustainable, and well-designed.

Our community of experts also provides trusted, impartial advice to policymakers on how to build and adapt infrastructure for a better future.

About the Role

The Institution of Civil Engineers (ICE) is seeking an Infrastructure and Cloud Engineer to design, implement, manage, and support our organisation's ICT infrastructure, with a primary focus on cloud-based technologies. This role is essential in ensuring the availability, performance, scalability, and security of both on-premises and cloud environments to meet business objectives and drive digital transformation.

Responsibilities

• 1st Line Support: Resolve routine cloud issues (user access, connectivity, configuration) and monitor systems for alerts.
• 2nd Line Support: Address complex issues (performance, misconfigurations, integration) and collaborate with vendors.
• 3rd Line Support: Advanced troubleshooting for critical incidents (data integrity, infrastructure failures, security breaches) and design long-term solutions.
• Provide exceptional support through all channels (in person, phone, email, Teams).
• Communicate technical concepts clearly to non-technical users.
• Liaise with Business Units for cloud technology implementation.
• Troubleshoot and resolve cloud infrastructure issues (outages, connectivity, performance).
• Perform routine maintenance (updates, backups, security checks).
• Document processes and solutions.
• Implement security measures (firewalls, encryption, access controls).
• Ensure compliance with industry standards (GDPR, DPA, PCI/DSS).
• Stay updated on new technologies and best practices.
• Obtain certifications and attend training.
• Develop migration strategies for on-premises to cloud.
• Deploy cloud services (VMs, databases, storage, networking).
• Automate cloud resource deployment using IaC tools (Terraform, AWS CloudFormation, Ansible).
• Monitor and manage cloud resources efficiently.
• Optimise cloud spending.
• Set up monitoring tools for performance and availability.
• Work with technical staff to resolve complex issues.
• Create and maintain documentation for cloud architecture.
• Understand container technologies (Docker, Kubernetes).
• Train users on new software and hardware.
• Provide guidance on best practices and preventive measures.
• Record issues and resolutions in a ticketing system or knowledge base.
• Provide feedback to development teams based on recurring issues.

Qualifications

A bachelor's degree in a related field such as Computer Science, Information Technology, Engineering, or a similar discipline or equivalent experience.

Required Skills

• Operating Systems: Windows, MacOS, Linux
• Directory Services: Azure Active Directory (Azure AD/Entra), Active Directory
• IT Administration and Networking: Office 365 Administration, TCP/IP, DNS, DHCP, VPNs, Remote Access
• IT Management and Monitoring: Microsoft Endpoint Manager (Intune), Patch Management, System Monitoring
• Backup, Recovery, and Disaster Planning: Backup and Recovery, Disaster Recovery (DR) Planning, Data Integrity and Restoration
• Cloud Platforms and Virtualisation: Azure, AWS, GCP, Hyper-V, VMware
• Security and Compliance: Firewalls, Endpoint Protection, Multi-Factor Authentication (MFA), Compliance and Auditing
• Scripting and Automation: PowerShell, Batch Scripts, Bash, Python, Automation frameworks
• Specialised Applications: Dynamics 365, CRMs

Preferred Skills

• Advanced troubleshooting for Windows OS (Desktop and Server)
• Office 365
• Hardware assembly/repair
• Network deployment/configuration
• Cloud-based systems (Office 365, SharePoint Online)
• Physical networking (LAN, WAN, TCP/IP, Cat 5e/6, Fibre)
• Active Directory management, Microsoft Exchange Online O365, Intune and Mobile Device Management (MDM), WSUS administration, anti-virus solutions
• Cisco VPN Client, Mimecast Email Security, NAS devices/storage.

Experience

• Substantial experience with Windows OS
• Azure/Cloud technologies
• AD management
• Microsoft Office applications
• Helpdesk support
• Fast Ethernet
• Gigabit switches/routers
• Server management (virtualised systems), local networks/internet protocols (TCP/IP, FTP,
• Virtual/cloud computing environments, NAS/SAN devices
• IP telephony, call logging, voice mail systems
• DevOps fundamentals
• Automation best practices.

Additional Skills

• Strong customer service
• Technical troubleshooting, problem-solving
• Strong written/verbal communication
• Time management
• Decision-making
• Prioritisation/organisational skills
• Interest in emerging technology trends
• Innovative mindset
• Ability to work under pressure.

ICE Group benefits include

• 25 days annual leave plus Bank Holidays
• Shutdown over Christmas period
• Annual £100 allowance towards your well-being
• Discounted hot food from on-site Café bar
• Up to eight per cent of salary contributed to a personal pension scheme
• 24-hour employee support line
• Death in service benefit equivalent to one year’s salary
• Interest free season ticket loan
• Cycle to work scheme
• Big Gym membership savings with the Gymflex scheme
• Your Rewards discount scheme

Equal Opportunity Statement

The data collected via this application process will only be used by the ICE Group for the purpose of recruitment and for the performance of an employment contract if a job offer is made. This data will not be disclosed to any external sources without express consent unless required to do so by law. Unsuccessful applicants’ data, both electronic and paper will be deleted/shredded six months from date of application. The ICE