1st Line Service Desk Engineer

1st Line Support Engineer | Doncaster (On-site)
£24,000–£25,000 | Permanent | Wavenet

This is entry-level IT support
A well-known UK tech and telecoms client of ours is looking for a 1st Line Support Engineer to be the first point of contact for customer issues.

You’ll be taking calls, logging tickets, and solving common IT problems – everything from password resets and printer issues to basic Office 365 and network support.

You’ll be working in a structured team with proper tools and processes (ConnectWise, remote monitoring, SLAs). It’s a busy, customer-facing job with 20+ tickets a day and clear escalation routes when needed.

Ideal experience:

• 1 years in a helpdesk, service desk or IT support role

• Good knowledge of Windows 10/11, Office 365 and Active Directory

• Confident handling printers, desktops, basic networking (TCP/IP)

• Strong communication and customer service skills

• Ability to multitask and work to SLAs

Desirable:

• Experience with ticketing systems (ConnectWise/ServiceNow ideal)

• SharePoint, Intune, or Wi-Fi troubleshooting experience

Why Apply?
You’ll be joining a professional, well-run team where support means more than just logging calls. Great place to learn, build skills, and move up the ladder.

Apply now if you’ve got the basics and want to build a solid career in IT, thanks!