2nd / 3rd Line Technical Support Engineer

Job Title: IT Support Engineer – MSP | Contract | Cardiff onsite 
Rate: £180–£220/day (Outside IR35, depending on experience)
Length: 3-month initial contract (likely extension)

Overview:

Our local client needs a solid 2nd Line / 3rd Line engineer to keep the wheels turning while a senior tech is seconded onto a project. If you're good with Microsoft tech, know your way around a service desk, and can plug into a busy environment without handholding, this is for you.

Key Responsibilities:

• Resolve end user support tickets (mix of on-site and remote)

• Use Intune, Entra, MS365, Azure for endpoint/user support

• Manage LAN/WAN networking issues (ideally Cisco/Sophos/HPE experience)

• Handle day-to-day cybersecurity: firewalls, endpoint protection, email security

• Operate within a fast-moving business, dealing with multiple clients

Required Experience:

• Multi-client environment experience strongly preferred

• Comfortable working a helpdesk/service desk role with minimal supervision

• Strong knowledge of Microsoft 365, Azure AD/Entra, Intune

• Decent networking background (LAN/WAN, Cisco/Sophos/HPE gear)

• Practical understanding of cyber security tools and issues (firewalls, email/endpoint security)

Start: ASAP

To apply: Send your CV with availability. You’ll need to be on-site in Cardiff - this isn’t a fully remote role.