3rd Line Support Engineer

Now Hiring: 3rd Line Service Desk Engineer
Cardiff (onsite)

Full Time - this role will run on a 4 days on 4 days off pattern

We're looking for a skilled 3rd Line Engineer who can take ownership of infrastructure, security, and support across a varied client estate. If you’re comfortable with Microsoft environments, proactive about automation, and solid in backup and disaster recovery, this one's for you.

Infrastructure & Microsoft Stack

• Manage Entra ID, SSO, Azure, VMs, domain controllers, file servers, RDS.

• Patch management across OS, apps and antivirus (Defender).

• Ensure compliance with Cyber Essentials and report on system health.

Endpoint Management & MDM

• Use Intune, Autopilot, Apple Business Manager, Manage Engine, MaaS360 (legacy).

• Keep devices secure and compliant through patching and policies.

• Report on endpoint coverage and daily compliance checks.

Automation & Scripting

• Push automation using PowerShell.

• Find smarter, more efficient ways to run systems and reduce manual work.

Backups & DR

• Manage SaaS backup solutions.

• Run DR tests (Azure failover, M365 restore, network failover).

• Work with clients on recovery planning (RTO/RPO), and act as an escalation point during incidents.

Monitoring & Proactive Support

• Proactively identify improvements in IaaS, SaaS, and network services.

• Attend monthly client reviews—add value, answer questions, and advise on upgrades.

Ticketing & Support

• Handle tickets from start to finish: triage, investigate, resolve, document.

• Collaborate with internal teams and 3rd parties when needed.

• Develop knowledge base articles to improve support speed and consistency.

• 3-5+ years in a, IT support or infrastructure role

• Strong experience with Microsoft Azure, Intune, Manage Engine, and M365

• AZ-104 certification (or working towards it)

• Confident scripting with PowerShell

• Hands-on with VMs, networking, security and DR planning

• Good communicator, detail-oriented, and a problem-solver

If this sounds like it could be of interest to you please apply now for more details, thanks!