Client Delivery Manager

Client Delivery Manager 

Cardiff | Hybrid 

Our client is looking for an experienced Client Delivery Manager to take ownership of a high-performing software delivery function, combining client leadership, commercial accountability, delivery oversight and people management.

This is a senior leadership role suited to someone who enjoys building long-term client relationships, leading delivery teams, driving commercial success and ensuring exceptional customer outcomes.

The successful candidate will act as a key link between clients, delivery teams and business leadership, helping to drive growth while maintaining high standards across software engineering and digital transformation programmes.

What They're Looking For Client Relationship Leadership

This role requires someone who can operate as the senior point of contact across a portfolio of clients.

You'll be expected to:

• Build and maintain trusted client relationships
• Act as an executive sponsor for key accounts
• Provide confidence and strategic direction to stakeholders
• Manage client expectations effectively
• Identify opportunities to strengthen partnerships and increase account value
• Navigate complex client environments with credibility and influence

The ideal candidate will have a consultative approach and experience engaging senior stakeholders.

Commercial & Account Growth

Commercial responsibility forms a significant part of the role.

The successful candidate will:

• Drive growth within existing accounts
• Identify new opportunities and revenue streams
• Support account expansion strategies
• Maintain visibility of revenue and margin performance
• Contribute to pricing, estimation and commercial discussions
• Support proposals, bids and client presentations

This role would suit someone comfortable balancing delivery success with commercial objectives.

Delivery Leadership

The role requires oversight of multiple software and cloud-based projects.

Responsibilities include:

• Leading end-to-end delivery across a portfolio of engagements
• Ensuring projects are delivered on time and within budget
• Maintaining delivery quality and consistency
• Managing risks, dependencies and escalations
• Driving operational discipline and governance
• Establishing effective delivery practices and frameworks

Candidates should have experience leading technical delivery teams within software engineering, digital transformation or consultancy environments.

Team Management & Development

A major focus of the role is leading and developing people.

The successful candidate will:

• Lead and mentor delivery managers and technical teams
• Set clear objectives and performance expectations
• Build accountability and ownership within teams
• Create a positive, collaborative culture
• Support professional development and career growth
• Maintain high levels of engagement and performance

Strong leadership and coaching capabilities are essential.

Ideal Background

Candidates are likely to come from:

• Software consultancy environments
• Digital transformation organisations
• Technology services businesses
• Managed service providers
• Systems integrators
• Software engineering organisations

Relevant job titles may include:

• Client Delivery Manager
• Head of Delivery
• Senior Delivery Manager
• Delivery Director
• Client Services Director
• Consulting Manager
• Account Delivery Lead
• Programme Director
• Engagement Manager

Key Experience Required

The ideal candidate will demonstrate experience in:

Client Management

• Managing strategic client relationships
• Executive stakeholder engagement
• Account development and growth

Commercial Leadership

• Revenue and margin ownership
• Account planning
• Commercial negotiations
• New business support

Delivery Management

• Multi-project oversight
• Software delivery governance
• Digital transformation programmes
• Cloud and technology services delivery

Leadership

• Managing high-performing teams
• Building delivery capability
• Coaching and mentoring managers and consultants

Soft Skills Required

The successful individual will be:

• Commercially minded
• Relationship-focused
• Confident and credible with senior stakeholders
• Highly organised
• Influential and collaborative
• Solutions-oriented
• Calm under pressure
• Passionate about developing people

Working Environment

The organisation operates a hybrid working model, offering flexibility between home and office working.

Candidates should expect regular office attendance, typically 2–3 days per week, to support collaboration, team development and client engagement.

Role overview:

• Client Delivery Manager
• Hybrid working with 2/3 days per week required on site in Cardiff
• Salary - £70,000 - £80,000 depending on experience
• Bonus scheme related to performance and company performance
• Flexible working as standard (core hours typically 10-4)
• Central Cardiff Location with modern, open-planned offices 
• Starting with 25days Holidays (plus Bank Holidays) which increase with long service and recognition (up to 35days)
• Paid training and subscriptions

For more information, please call Nathan Handley on (phone number removed) or click APPLY now for a call back.

Candidates are kindly asked to either apply or email before calling. 

Please note we do not have the necessary policies in place to provide sponsorship.