Customer Success & Delivery Manager (SaaS)

Digital Customer Journey Transformation | EMEA

Customer Success & Delivery Manager (SaaS)
Hybrid - UK-based, offices in Swansea or London - 1 days p/week onsite ideally but we can also consider fully remote candidates with occasional travel to customer sites (approx once a quarter)
Permanent £55,000 - £70,000 (depending on location)

Spanish - the customers you'll most likely be looking after are Spanish so the ability to speak Spanish would be an advantage (but not a deal breaker if you don't) 

The Role
We’re looking for someone who can guide enterprise clients through the delivery of complex digital solutions — from onboarding and implementation to ongoing success and growth. You’ll work closely with major financial institutions and other global enterprises, helping them roll out SaaS platform to transform customer journeys.

This isn’t a back-office role. You’ll be client-facing, shaping solutions, and making sure projects run smoothly from start to finish. You’ll act as the product expert, ensuring customers not only adopt the platform but continue to find new ways to get value from it.

You’ll work at the heart of customer delivery, turning manual, paper-heavy processes into seamless digital experiences.

This isn’t just another delivery role. You’ll be driving adoption, measurable ROI, and long-term client value across industries like Financial Services and Telco.

What You’ll Do

• Own the full post-sales lifecycle – onboarding, implementation, and continuous improvement.

• Build trusted relationships with senior client stakeholders across enterprise accounts.

• Manage programme delivery across multiple teams – Product, Engineering, Support, and external partners.

• Track ROI and KPIs, lead QBRs, and demonstrate tangible business outcomes.

• Translate business goals into clear delivery plans, user stories, and sprint activity.

• Influence product direction through real client feedback and delivery insight.

What we're looking for

• 5+ years in Customer Success / Delivery Management within SaaS or Digital Transformation.

• Background in Telco, Financial Services, or other complex enterprise environments.

• Strong understanding of Agile / Scrum and traditional delivery methods.

• Excellent stakeholder management and communication skills.

• Confident working in technically complex, fast-moving environments.

• Commercial awareness and a focus on delivering measurable business impact.

Why This Role?

• High-impact position working directly with leading global brands.

• Opportunity to shape the future of digital customer journeys.

• Collaborative, growth-driven culture where your ideas matter.

• Modern no-code product driving change across multiple industries.

Interested?
If you’re an experienced Programme or Delivery Manager with a background in digital transformation and enterprise SaaS delivery, we’d love to hear from you.