Data Centre Operator

Data Centre Operator

Start date: ASAP

End date: 6 months initially

Location: Cardiff, but once trained can do some WFH.

Responsibilities

The candidate will be responsible for:

• Systems monitoring and management
• Observing monitoring consoles and event driven alerts
• Coordinating with vendors when support calls are raised for assistance (e.g. BT)
• Calling Atradius on on-call expert staff to respond to an out of hours incident (e.g. DBA team, Network team)
• Taking first line corrective action for agreed and documented administrative systems
• Running & monitoring (not building, but see "Additional Responsibilities" below) traditional batch schedules, including using automated tools such as Control/M, Visualcron etc.
• Running (not building, but see "Additional Responsibilities" below) weekend release jobs/scripts to release development changes into production
• Physical management of Xerox bulk printing

Other physical duties

• Activities in the datacentre on power down weekends in support of engineers
• Test access to systems to prove availability (e.g. logon to an application)
• Conduct physical patrols to ensure datacentre temperature etc. (in addition to watching automatic building management alert systems)
• All other ad hoc activities reasonably required or expected to ensure smooth operation of the batch processing and datacentre operations as requested by Atradius under the supervision of an Atradius Operations Coordinator
• Ensure security and access procedures are followed, this includes maintenance of related logs and records.

Additional Responsibilities

Preference will be given to flexible candidates who can provide support for the BMC Control-M scheduling environment, the job execution environment and the production output environments:

• Regularly review the OPS procedures and instructions to ensure they are relevant, up to date and followed.
• Ensure accurate Daily, Weekly, Monthly and Adhoc reports are produced as required.
• Apply required schedule changes
• Analyse and resolve limited production problems and incidents.

Key Skills

The candidate must possess:

• A proven background in operations
• Ability to work in small groups and on own initiative
• A self-motivated attitude demonstrated by providing solutions and ideas to Atradius
• Management in line with their strategy to improve the efficiency of the operations environment

Additionally the applicant must:

• Demonstrate a philosophy which seeks to ensure a high quality of service for the Production systems
• Be able to work under pressure and remain focussed on providing a 24/7 service
• Work confidently and efficiently with other technicians and teams
• Be experienced in root-cause analysis and provide solutions to problems
• Be prepared to continuously develop own skills and competencies and understand changes in market trends where these are relevant to the role.

In addition the applicant would ideally possess:

A proven background in batch processing and job scheduling. Experience of a job scheduling tool, particularly Control-M, would be an advantage as would experience of a Microfocus environment.

Good understanding of JCL

Good understanding of Korn shell scripting

Knowledge of Linux and UNIX commands

Basic knowledge of Oracle database structures

Understand the fundamentals of ITIL

The job is based on a 12 hour shift pattern of days and nights, covering 364 days per year

- Christmas day off. Weekly shifts to be agreed between client and contract personnel