Service Delivery Manager

Service Delivery Manager
Salary: £45,000 – £60,000 + up to 10% bonus
Location: Cardiff, South Wales (office-based 50% with travel to various customer sites)

Our client is helping enterprise and government customers modernise, innovate, and thrive using cloud and AI services. We’re looking for a Service Delivery Manager to their team and play a key role in how they deliver managed services.

You’ll be the go-to person for customers, making sure they get maximum value from their contracts while ensuring delivery teams have everything they need to succeed. It’s a hands-on role where you’ll be involved in both service management and project delivery - balancing people, process, and commercial outcomes to keep customers happy and services running smoothly.

• Be the main point of contact for service management across multiple customers

• Build strong relationships with clients and internal teams

• Oversee the smooth transition of projects into live services

• Monitor service performance, metrics, and SLAs, and present insights clearly

• Lead service reviews and improvement plans

• Keep services commercially viable while delivering great value

• Support ongoing development of service tools and processes

• Travel to customer sites when needed

• Strong communication and relationship-building skills

• Experience managing services across multiple customers or teams

• Knowledge of service transition and design (project to BAU)

• Confident with service metrics, reporting, and presenting to customers

• Commercial awareness and ability to balance quality with cost

• Flexible and quick to pick up new tools (Jira, Azure DevOps, etc.)

Bonus if you have: ITIL knowledge, team management experience, cloud/tech consulting background.

• Be part of a growing consultancy where your impact is seen

• Work in a collaborative, supportive environment

• Develop your skills in service design, transition, and cloud services

• Competitive salary and benefits, including:

  • Bonus scheme (paid every 6 months)

  • Pension scheme

  • 25 days holiday + bank holidays

  • Choice of MacBook or Windows laptop

If this sounds like you please apply now for further details and a confidential chat, thanks!