Application Support Engineer
Applications Support Engineer | £65,000 | Maidenhead
Hybrid Working Pattern
Overview:
An excellent opportunity has arisen for an Applications Support Engineer to join an established organisation, providing support across core business applications.
The successful candidate will provide Level 1 support, manage Level 2/3 escalations and support application improvements and transformation projects. You will work closely with internal teams and third-party providers to ensure systems remain effective and reliable.
Role & Responsibilities:
Skills & Experience
Essential:
Desirable:
Hybrid Working Pattern
Overview:
An excellent opportunity has arisen for an Applications Support Engineer to join an established organisation, providing support across core business applications.
The successful candidate will provide Level 1 support, manage Level 2/3 escalations and support application improvements and transformation projects. You will work closely with internal teams and third-party providers to ensure systems remain effective and reliable.
Role & Responsibilities:
- Support core business applications and ensure business continuity.
- Provide application support and escalate complex L2/L3 issues.
- Troubleshoot application, database and system issues.
- Work with business teams to understand and resolve requirements.
- Support application integration, automation and process improvements.
- Support databases, master data and operational reporting.
- Support document management and content workflows.
- Contribute to application projects, including testing and implementation.
- Manage software vendors, SaaS providers and service partners.
- Support access, licensing, security and disaster recovery.
- Maintain system documentation and architecture diagrams.
- Identify opportunities to improve processes and reduce manual work.
Skills & Experience
Essential:
- Experience in application, IT or technical support.
- L1/L2/L3 application support experience.
- Strong troubleshooting and problem-solving skills.
- Experience supporting business applications and users.
- Understanding of databases and data management.
- Experience gathering requirements and resolving system issues.
- Experience working with vendors or SaaS providers.
- Strong communication and organisational skills.
Desirable:
- Experience with systems integration, automation or transformation.
- Knowledge of document management systems.
- Experience with systems administration, security or disaster recovery.
- Experience producing reports or dashboards.
- Experience maintaining technical documentation.