First Line IT Support Analyst
First Line IT Support Analyst | £30,000 - £40,000 | London (5 Days Onsite) | Global Brand
Are you passionate about technology and delivering exceptional IT support? We're working with a well-established international organisation looking for a First Line IT Support Analyst to join their growing technology team in London.
This is an excellent opportunity for someone with around 1+ years of IT support experience who is looking to develop their skills in a fast-paced, collaborative environment with exposure to users and technologies across multiple global locations.
The Role
As the first point of contact for IT support, you'll play a key role in ensuring users receive a professional, responsive, and high-quality service. You'll support colleagues both on-site and remotely, helping to resolve technical issues while contributing to the ongoing improvement of IT operations and user experience.
Key Responsibilities
Are you passionate about technology and delivering exceptional IT support? We're working with a well-established international organisation looking for a First Line IT Support Analyst to join their growing technology team in London.
This is an excellent opportunity for someone with around 1+ years of IT support experience who is looking to develop their skills in a fast-paced, collaborative environment with exposure to users and technologies across multiple global locations.
The Role
As the first point of contact for IT support, you'll play a key role in ensuring users receive a professional, responsive, and high-quality service. You'll support colleagues both on-site and remotely, helping to resolve technical issues while contributing to the ongoing improvement of IT operations and user experience.
Key Responsibilities
- Provide 1st line IT support to users across the London office
- Log, categorise and prioritise helpdesk tickets through the IT service management system
- Troubleshoot hardware, software and user access issues
- Perform password resets and general user administration
- Deliver deskside support for local users and remote support for international teams
- Support and administer Intune-managed devices
- Maintain meeting room and shared office IT equipment
- Manage IT asset inventory and equipment procurement
- Collaborate with global technology teams on projects, rollouts and service improvements
- Support security best practices and compliance initiatives
- Contribute to continuous improvement across IT operations and user satisfaction
- At least 1 year of experience in an IT Support or Service Desk role
- Strong knowledge of Windows operating systems
- Experience with Microsoft 365 and SharePoint administration
- Excellent troubleshooting and problem-solving abilities
- Strong communication and customer service skills
- Ability to work independently and manage priorities effectively
- A proactive mindset and genuine enthusiasm for technology
- Team player who enjoys helping others and delivering first-class support
- Salary of £30,000 - £40,000
- Exposure to international IT operations
- Supportive and collaborative team environment
- Opportunity to develop your technical skills and career
- Work with modern Microsoft technologies and global infrastructure