IT Support Engineer (Education)
IT Support Engineer (Education)
Our long-standing client, who provides IT consultancy services to a variety of industries across the UK is hiring IT Support Engineer Engineer, ideally with Education or Schools experience to provide 1st and 2nd line suport across a broad ranges od devices including Microsoft 365, Networking (LAN/WAN, VPNSs, Routing, Switching) and basic Server troubleshooting. Our client is offering a basic salary of £33,000 + benefits to be onsite five days per week across located in Ramsgate.
Our client offers fantastic training and an access to the latest training & certifications within their field to you can continue to grow & develop your career.
Core responsibilities:
Key technical experience:
IT Support Engineer (Education)
Our long-standing client, who provides IT consultancy services to a variety of industries across the UK is hiring IT Support Engineer Engineer, ideally with Education or Schools experience to provide 1st and 2nd line suport across a broad ranges od devices including Microsoft 365, Networking (LAN/WAN, VPNSs, Routing, Switching) and basic Server troubleshooting. Our client is offering a basic salary of £33,000 + benefits to be onsite five days per week across located in Ramsgate.
Our client offers fantastic training and an access to the latest training & certifications within their field to you can continue to grow & develop your career.
Core responsibilities:
- Resolve escalated technical issues across infrastructure, cloud, networking, and applications
- Diagnose, troubleshoot, and implement configuration changes across customer environments
- Manage incidents in line with SLAs, KPIs, and best practice
- Communicate clearly with customers, managing expectations and providing updates
- Maintain accurate ticketing, documentation, and knowledge base articles
- Identify recurring issues and contribute to service and process improvements
- Support projects alongside senior engineers and solutions teams
- Participate in disaster recovery, business continuity, and security activities
- Work with vendors and third parties on escalations and advanced fixes
Key technical experience:
- Experience working in a school environment with understanding of safeguarding & data protection within education.
- Significant knowledge of Microsoft operating systems, virtualisation, networking, hardware, & common school technologies
- Proven track record of diagnosing and resolving complex technical issues in a live environment
- Experience supporting and mentoring junior engineers/apprentices
- Strong understanding of ITIL principles and service management best practices
IT Support Engineer (Education)