Senior Account Manager - CRM

Senior Account Manager - Mar-Tech - £45,000

A global customer experience consultancy is hiring a Senior Account Manager who has recent experience managing & growing key client relationships coupled with CRM platform solution understanding who can engage with cross-function teams & senior stakeholders. Our client is offering a basic salary £45,000 + 20% bonus (paid quarterly) + 25 days holiday + Health Care + many more to be in Southwark, London two to three times per week.

To be successful, you have experience of CXM / CRM initiatives preferably within a digital marketing, consultancy or agency setting, experience of up selling / cross selling, financial ownership (budgets, reporting, revenue targets) and client facing capabilities.

Core Responsibilities

• Manage and grow key client relationships as the main point of contact
• Lead strategic CXM / CRM initiatives aligned with client goals
• Identify upsell, cross-sell, and new business opportunities
• Oversee end-to-end project delivery, ensuring on-time and on-budget completion
• Take financial ownership of client portfolio (budgets, reporting, revenue targets)
• Mentor junior account team members and support team collaboration

Ideal Candidate Profile

• Senior Account Management experience (CXM, CRM, or digital marketing preferred)
• Proven success in managing and expanding client accounts
• Strong strategic thinking, project management, and analytical skills
• Excellent communication and stakeholder management skills
• Experience with CRM platforms and client-focused solutions
• Proactive, self-motivated, with passion for delivering great client experiences

Bonus scheme (profit-based) / Private healthcare / company pension / cycle-to-work scheme / 25 days holiday / bank holidays / holiday buy scheme / Activity rewards programme / smartwatch / Flexible/hybrid working (50% home, 50% office) / Inclusive, dynamic, and collaborative culture