Support Engineer

Support Engineer - Shipbroking - £30,000 - £40,000 - Office Based - London
 
Overview:
A global broking organisation (supporting over 250 users in 14 countries) are currently looking for an experience Support Engineer. You will be joining its progressive IT team; working with experienced technical professionals, this role will involve hands on technical exposure and interacting with users across the service desk function and support functions.
 
Roles & Responsibilities:

• Ownership, monitoring, tracking, and communication about incidents assign to the relevant IT Support Team
• Resolving IT support incidents and service requests within agreed SLA timeframes
• Recording, ownership, monitoring, tracking, and communication about incidents
• Investigating and diagnosing incidents escalated from the Service Desk/IT Support
• Escalating incidents to IT Management/External Vendors
• Providing desktop hardware and software support
• Updating Service Desk systems in accordance with internal procedures

Skills & Experience:

• Solid experience working as a Support Engineer
• Good experience working with Office365 & Azure AD
• Experience working with Intune

Package:

• £30,000 - £40,000
• Office based - Chelsea
• + Excellent benefits

Support Engineer - Shipbroking - £30,000 - £40,000 - Office Based - London