Desktop Support Manager

Desktop & Infrastructure Support Manager - Hybrid / London - £90K + Benefits

Overview:

A global financial services firm is hiring a desktop / 2nd Line & Infrastructure Support Manager to lead a newly formed team supporting critical IT operations. Acting as the bridge between 1st Line Support and 3rd Line Engineering, you’ll manage day-to-day service delivery across server, cloud, and network infrastructure.

This is a hands-on, customer-facing leadership position, ideal for someone with a strong service delivery mindset, excellent technical grounding, and proven people management experience.

Role & Responsibilities:

• Lead and develop the 2nd Line Infrastructure team
• Oversee incident, problem, and change management
• Support complex technical escalations
• Drive service improvement and operational excellence
• Contribute to infrastructure roadmap and automation initiatives

Essential Skills & Requirements:

• Experience managing 2nd/3rd Line teams in enterprise environments
• Strong knowledge of Windows Server, O365, VMware, Intel, Azure, Citrix and networking (e.g. Checkpoint, Cisco Meraki)
• Proficient in PowerShell (Terraform a bonus)
• ITIL knowledge and relevant technical certifications

Package:

• £80K - £90K basic salary
• Hybrid - London (3 days per week)
• Discretionary bonus
• Excellent pension contribution (up to 17%)
• Private healthcare
• Excellent additional lifestyle and health benefits

Desktop & Infrastructure Support Manager - Hybrid / London - £90K + Benefits