Help Desk Analyst

Technical Support Engineer – Up to £40,000 – Financial Services – London

Overview:

A leading FTSE250 global financial services organisation with a presence in over 60 locations worldwide is seeking a skilled 1st/2nd Line Support Engineer to join their London-based team.

This is a full-time, office-based role requiring your presence onsite five days a week. The position also includes participation in an on-call support rota, with appropriate compensation included in the salary package.

Role & Responsibilities:

• Serve as a key point of contact for technical incidents and service requests, ensuring swift triage, troubleshooting, and resolution.
• Regularly update and maintain internal support documentation and knowledge base (minimum quarterly).
• Manage service desk tickets using industry best practices and promote effective use of IT services and systems.
• Collaborate with the Lead IT Operations Administrator to identify recurring issues and potential risks, contributing to long-term solutions.
• Maintain the health of end-user devices, including desktops, laptops, printers, and related peripherals, while assisting with hardware and software upkeep.
• Work closely with internal IT departments to resolve cross-functional issues and manage user communications.
• Recommend and support enhancements to existing support processes and help elevate overall service quality.
• Participate in an on-call rotation to provide after-hours technical assistance as required..

Essential Skills & Experience:

• Proficient in Active Directory for user management and group configuration.
• Strong experience with Microsoft 365 suite (Teams, SharePoint, OneDrive, Exchange).
• Solid understanding of Windows 10/11 and core Microsoft applications (Outlook, Excel, PowerPoint).
• Familiarity with multi-factor authentication systems (MS MFA, DUO).
• Hands-on experience with VMware and HP desktop/laptop hardware.
• Comfortable supporting Apple macOS/iOS and associated hardware.
• Knowledge of MS Intune and modern collaboration platforms (Webex, Zoom, Teams, TeamViewer).

Package:

• Salary up to £40,000
• Comprehensive benefits package including private medical insurance and contributory pension
• Ongoing training, development, and clear career progression opportunities

Technical Support Engineer – Up to £40,000 – Financial Services – London