Service Manager (United Kingdom)

Service Manager / Salesforce – Remote (UK-based) – Circa £65K + Benefits

I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team.

My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective.

Role & Responsibilities:

  • Take ownership of the live service for a Salesforce-native SaaS platform
  • Manage the configuration and deployment of Salesforce changes across environments
  • Work closely with technical teams on customisations and integrations
  • Lead incident, problem, and change management using ITIL-aligned processes
  • Act as the main escalation point for technical issues and platform-related incidents
  • Ensure the platform adheres to compliance and regulatory requirements
  • Drive continual service improvements and support scalability as the business grows

Essential Skills & Requirements:

  • Strong, hands-on Salesforce experience, including deployments and configuration
  • Proven background in Service Management or a similar application/platform support role
  • Understanding of the Salesforce ecosystem, limitations, and best practices
  • Experience in a regulated environment (e.g. fintech, healthtech, legaltech, insurtech, etc.)
  • Familiarity with ITIL processes, especially change, release, and incident management
  • Excellent communication and stakeholder management skills
  • Proactive and adaptable—comfortable working in a scale-up setting
  • Desirable: Salesforce certifications (e.g. Administrator, App Builder)

Package:

  • £65K basic salary
  • Remote first environment - (once or twice per month in the London office)
  • Pension contribution
  • Life Assurance
  • Income Protection
  • Private Medical Insurance
Company
Intec Select
Location
Guernsey, UK
Hybrid / WFH Options
Posted
Company
Intec Select
Location
Guernsey, UK
Hybrid / WFH Options
Posted