Service Design & Transition Analyst

Service Design & Transition Analyst - FTC

A leading financial services corporation is hiring a Service Design & Transition Analyst to join my clients IT Service Operations team on a 6-month FTC to be based in either Chatham or Wolverhampton on a hybrid basis paying between £51,000 to £57,000.

In this role, you'll ensure new and changing services are designed and transitioned into live operation with rigour, resilience, and alignment to best practice. Ideally the chosen candidate will have several years experience within a dedicated Service Design position with exposure to Azure Virtual Desktop to join a maturing Service Design practice.

What you'll do:

• Manage end-to-end Service Design & Transition activities across projects.
• Work with Project Managers and IT teams to deliver robust support models and service readiness.
• Contribute to Go/No-Go decisions, ensuring operational resilience and acceptance criteria are met.
• Support continual improvement of Service Design standards and processes.
• Collaborate across IT, vendors, and business units to ensure seamless service integration.

• 3+ years' IT Service Management experience in an ITIL v3/v4 environment.
• 1+ year in Service Design or Service Transition.
• Strong knowledge of ITIL processes, Service Design methodologies, and project frameworks.
• Excellent stakeholder management, communication, and organisational skills.
• ITIL Foundation certification (v3 or above).
• Experience in financial services, Data Governance, or cloud (Azure, M365, SaaS) would be an advantage.