1st Line Support Technician

1st Line Support Technician (MSP)
Chichester / Bognor Regis area (PO20)
£24,000 - £30,000 + excellent training, certifications, hybrid working and genuine career progression

Are you working within an MSP / IT support co. and now looking for the next step in your IT career?

We’re working with a highly regarded and growing Managed Service Provider with an excellent reputation for customer service and a genuinely supportive team environment. Due to continued growth, they’re looking for a 1st Line Support Technician to join their busy Service Desk team.

This is a fantastic opportunity for someone who has already gained some good IT support experience, who enjoys helping people, wants exposure to a wide range of technologies and is keen to progress towards 2nd Line support and beyond.

You’ll be joining a business that actively invests in training, development and certifications, with senior engineers who are happy to mentor and support your progression.

What you’ll be doing:

• Acting as the first point of contact for clients via phone, email and helpdesk system
• Troubleshooting and resolving 1st line technical issues remotely
• Supporting users with Windows, Microsoft 365, passwords, connectivity and general desktop support issues
• Logging and managing tickets through to resolution in line with SLAs
• Keeping clients updated with clear, friendly communication
• Preparing and configuring laptops, desktops and new user setups
• Escalating more complex issues to 2nd Line engineers whilst continuing to learn from the wider team

What we are looking for:

• Previous experience working within an MSP / IT Support Services environment is ESSENTIAL
• Strong customer service and communication skills
• Good understanding of Windows desktop environments and Microsoft 365
• Experience working with ticketing/helpdesk systems
• A proactive attitude and genuine desire to learn and progress
• Full UK driving licence preferred

What’s on offer:

• £24,000 - £30,000 salary depending on experience
• Hybrid / flexible working after training
• 9-day working fortnight
• Paid training and IT certifications
• Clear progression pathway towards 2nd Line Support / Projects / Cyber Security Teams
• Friendly, collaborative team culture
• Exposure to a wide variety of technologies and clients
• Long-term career opportunities within a growing MSP

This role would suit someone currently working in a 1st Line Support / Helpdesk MSP Support role who is looking for more exposure, better training and a clear route to progress their technical career. Sound interesting? Apply today.

Integral Recruitment is acting as an employment agency regarding this vacancy.