IT Support Analyst - Insurance Sector (London Area)

IT Support Analyst – Insurance Sector | EC3 | £30–35K + Excellent Bonus

Hybrid Working – 4 Days in Office, Fridays from Home

We’re excited to be hiring an IT Support Analyst for a dynamic and fast-growing insurance firm based in the heart of EC3. This is a fantastic opportunity for someone looking to build their IT career within a supportive team and gain exposure to cloud-based projects and modern tech platforms.

You’ll be joining a close-knit IT team, working directly with the IT Manager to provide day-to-day support across the business. The role offers variety, responsibility, and real scope for learning and development – particularly around data reporting, SQL, and cloud technologies (training provided where needed).

🌟 What You’ll Be Doing:

• Providing first-line technical support across the business
• Maintaining excellent customer service and taking ownership of technical queries
• Logging, tracking, and escalating issues to third-party support as needed
• Assisting with Disaster Recovery planning and testing
• Keeping accurate records of IT assets and reviewing software versions
• Supporting reporting processes – including data analysis, batch files, PowerShell, and Power BI (training provided)
• Contributing to exciting cloud and infrastructure projects

🧠 Skills & Experience:

• Around 2+ years of IT experience , ideally within insurance or financial services
• Familiarity with a Microsoft tech environment , including:
• Windows OS
• Microsoft Office 365
• Azure
• Desktop support
• Excellent communication and problem-solving skills
• Organised, self-motivated, and eager to learn
• Experience with SQL or Power BI is a bonus, but full training will be provided

💼 The Perks:

• £30,000–£35,000 salary , depending on experience
• Generous performance-based bonus
• Hybrid working – 4 days in a modern City of London office , Fridays from home
• Exposure to cloud platforms , security protocols, and reporting tools
• Great learning and career development opportunities in a friendly, growing team