IT Support Engineer - IT Services

IT Support Engineer – London – In-Office + Site Visits

Location: London (office-based with regular client site visits)

Type: Full-time, Monday to Friday

Level: 1st Line with some 2nd Line experience

Client: A growing, London-based MSP

We’re working with a well-established Managed Service Provider (MSP) based in London who are looking to hire a 1st Line Support Engineer to join their close-knit and skilled technical team.

This is a full-time, office-based role , with regular travel to client sites across London – ideal for someone who enjoys face-to-face support, wants to grow their technical skills, and thrive in a supportive and collaborative environment.

The Role

You’ll be part of a small but highly experienced support team, handling a mix of 1st and 2nd line support tasks across a wide variety of client environments.

This is a great opportunity for:

• A strong 1st Line Engineer looking to step up and gain more hands-on experience in 2nd line and project work.

Your week will typically involve working from the central London office , supporting clients remotely and travelling to client sites (mostly in London) for installations, troubleshooting, or project delivery.

Key Responsibilities

• Provide day-to-day support for client users – remotely and on-site
• Troubleshoot desktop, laptop, printer, and mobile issues
• Support Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive)
• Assist with Windows Server, Active Directory, and user administration tasks
• Help deploy and manage Microsoft Intune and basic Azure AD setups
• Work with networking technologies (basic DNS, VPNs, firewall rules)
• Document resolutions and maintain accurate client records
• Escalate complex issues to senior engineers when needed
• Occasionally assist with small-scale project tasks and rollouts

What We're Looking For

• 1–3+ years’ experience in an IT support role (preferably within an MSP or multi-client environment)
• A good understanding of:
• Microsoft 365 (Outlook, Teams, SharePoint)
• Windows 10/11 and basic Windows Server admin
• Active Directory / Entra ID (Azure AD)
• Basic networking concepts (DNS, VPN, firewalls)
• Strong communication and customer service skills – you’ll be working directly with end-users
• A proactive mindset and willingness to learn from experienced colleagues
• Full UK work rights and currently based in London (or very close), with easy access to travel across the city

Bonus Points For:

• Exposure to Microsoft Intune, Azure, or RMM/PSA tools (e.g. NinjaOne, ConnectWise, Datto)
• Microsoft certifications or studying towards them (MS-900, AZ-104, etc.)
• PowerShell basics or interest in automation/scripting
• Awareness of security best practices, ISO27001, or GDPR

What’s on Offer

• Full-time, Mon–Fri only (no weekend or night shifts)
• In-office role with regular client site visits – no remote-only work
• Learn from a highly experienced team – ideal for career growth
• Exposure to a wide range of modern tech, tools, and client industries
• Training and certification support to help you upskill
• Opportunity to get involved in project work as you grow
• Supportive, friendly work culture with real progression potential