Information Technology Support Engineer

Were partnering with a well-established Managed Service Provider based in Manchester where youll be part of a close-knit technical team delivering first-class support, project work, and on-site installations for SME clients across the Midlands.

What Youll Be Doing:

• Deliver 2nd Line support remotely and on client sites
• Resolve escalated incidents across Microsoft 365, Azure, and Windows Server environments
• Maintain and monitor client networks, routers, and firewalls
• Deploy laptops, servers, and cloud services for new client projects
• Document technical processes and contribute to continuous improvement

Key Skills:

• Experience in an MSP or IT services environment
• Solid understanding of Microsoft 365, Azure AD, and networking concepts
• Familiarity with VMware/Hyper-V and backup solutions (Veeam, Datto)
• Full UK driving licence (client site visits required)
• Desire to progress into project delivery or infrastructure roles

Perks:

• Hybrid working (3 days office / 2 home)
• Paid training and exam vouchers
• Progression into 3rd Line or Infrastructure Engineering

If you enjoy varied work across multiple client environments and want clear career progression, this role is ideal.